Technician, Professional Services

Technician Professional Services

Department: Professional Services

Position Reports To: Sr. Network Engineer (TBD)

Position Location: Schaumburg IL (In-Office)

Position Overview

SMG3 is seeking an experienced and highly adaptable Professional Services Technician with deep wireless networking expertise to support lead and deliver advanced enterprise mobility and Wi Fi solutions to our customers. This hybrid role blends structured in office technical operations with dynamic onsite project work across the U.S. offering a balance of device provisioning wireless design and hands on field deployment.

Reporting to the Senior Network Engineer the Professional Services Technician will serve as a trusted technical resource for customers and internal teams-providing expertise in wireless surveys RF design device configuration troubleshooting and project execution. The ideal candidate thrives in customer facing environments communicates with clarity and confidence and consistently delivers high quality work while managing multiple priorities. This role requires someone who can work independently in the field collaborate cross functionally and travel as project needs dictate.

Key Responsibilities

In-Office Responsibilities:

• Provision configure and quality check Zebra and Honeywell mobile computing devices at scale.
• Provide customer support via call queues Salesforce cases and shared support inboxes; document work thoroughly.
• Lead wireless and adjacent (non wireless) technical projects; set and manage customer/vendor expectations throughout delivery.
• Build Ekahau heatmaps survey reports and RF design recommendations; validate designs against requirements.
• Serve as a wireless consultant-advising on network design deployment approaches and optimization best practices.
• Participate in customer/vendor calls; collaborate closely with Sales Project Management and Operations.
• Complete required training and participate in the 24/7 on call rotation as scheduled.

Travel / On-Site Responsibilities:

• Travel to customer locations nationwide for professional services and Wi Fi support engagements.
• Conduct onsite wireless site surveys (active/passive) installations troubleshooting and optimization.
• Perform device programming configuration and quality-checks in production environments.
• Act as the onsite technical lead for deployments maintenance windows and change management activities.
• Partner with SMG3 field teams and third party partners; produce detailed onsite documentation including photos as built diagrams and work reports.

Technical Environments & Tools

• Wireless: Cisco Aruba Extreme (controllers cloud and management platforms such as Prime DNA Center AirWave ExtremeCloud IQ).
• Design & Survey: Ekahau Pro Ekahau Sidekick; spectrum analysis and RF troubleshooting.
• Mobility: Zebra StageNow Honeywell EZConfig (or similar) for device provisioning and staging.
• Networking: TCP/IP VLANs DHCP/DNS routing basics; RADIUS/AAA (e.g. Cisco ISE Aruba ClearPass) preferred.
• Productivity: Salesforce MS 365/Office; strong documentation discipline.
• Scripting: PowerShell or Python.

Qualifications & Requirements

• 4 years of experience in MSP Telecom mobility services or a similar professional services/field engineering role.
• Bachelors degree in Computer Science Information Technology or related field; or completion of a relevant technical trade program.
• Hands on experience with Cisco Aruba and Extreme wireless networking.
• Strong wireless background with Ekahau (or similar) proficiency-heatmaps surveys and design.
• Experience with Zebra and Honeywell mobile computing devices.
• Knowledge of Wi Fi fundamentals (2.4 GHz 5 GHz and Wi Fi 6).
• Excellent communication documentation and customer service skills.
• Willingness and ability to travel nationwide (approx. 25 40%) for onsite project work.
• Ability to participate in a 24/7 on call rotation and occasional off hours maintenance windows.
• Flexibility to work in diverse customer environments including warehouses retail and industrial settings.

Preferred Qualifications

• Certifications such as CWNA ECSE Design/Troubleshooting CCNA/ACMA Network/Security.
• Experience with Wi Fi 6E and spectrum analysis tooling.
• Familiarity with RADIUS/AAA and enterprise authentication models.
• Basic scripting (PowerShell/Python).

Physical Work Conditions

• Ability to lift 25 50 lbs (APs ladders survey gear staging equipment).
• Comfortable with ladders and lifts.
• Ability to stand/walk for extended periods during onsite work.
• Varied environmental conditions depending on customer sites.