Product SME AMI Head End

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Product Subject Matter Expert leads the strategy roadmap and performance of the Sensus Advanced Metering Infrastructure (AMI) headend software platform. This role defines and delivers secure scalable and interoperable software capabilities that support utility metertocash processes device and network management data collection and analytics outage and event management and seamless integration with utility enterprise systems.

You bring strong software product management experience with handson exposure to modern development practices including the use of artificial intelligence to accelerate specdriven development. You oversee the full software product lifecyclefrom concept and launch through growth and endoflifewhile applying deep domain knowledge of AMI systems and the operational needs of electric gas and water utilities.

The Role

You will own the vision strategy and execution of Xylems AMI headend software platform a missioncritical system that enables utilities to operate reliably securely and efficiently. You will translate customer regulatory and market needs into a scalable cybersecure and commercially successful software platform while leading crossfunctional teams to deliver highquality releases that drive customer and business outcomes.

This role combines product strategy technical leadership customer engagement and P&L accountability with direct influence on Xylems digital growth strategy and utility customer experience.

Core Responsibilities

Product Strategy & Management

• Own the product vision strategy and multiyear roadmap for the AMI headend software platform aligned with customer needs regulatory requirements market trends and Xylems digital strategy.
• Translate customer regulatory and operational requirements into clear product strategies that prioritize reliability interoperability cybersecurity scalability and usability for utility operations teams.
• Define and prioritize the product backlog including epics features acceptance criteria and nonfunctional requirements.
• Lead crossfunctional planning with Engineering Architecture UX Program Management Support and Operations to deliver new AMI headend capabilities releases and platform enhancements.
• Drive specdriven development practices leveraging AIassisted tools to convert market insights and customer personas into highquality requirements and test cases that improve development velocity and product quality.

Commercialization & Customer Engagement

• Own the financial performance of the AMI headend platform including margin accountability; track revenue cost and profitability drivers and identify actions to improve gross margin.
• Partner with Sales Commercial Operations and Regional teams to position the platform with clear value propositions for electric gas and water utilities.
• Support gotomarket planning pricing packaging licensing and bundling with metering devices networks and services.
• Engage directly with strategic customers prospects and partners to validate roadmap priorities understand use cases and gather feedback on product performance and usability.
• Represent the AMI headend platform in customer meetings industry events and partner forums clearly communicating product vision roadmap and differentiation.
• Collaborate with Marketing to develop product collateral case studies demos and enablement materials emphasizing operational financial and sustainability outcomes.
• Work with Customer Success Professional Services and Support teams to ensure successful deployments adoption and ongoing value realization.

CrossFunctional Leadership

• Lead crossfunctional teams across Engineering Architecture UX DevOps/SRE Security Program Management Operations and Commercial functions to deliver highquality releases on time and within budget.
• Partner with Engineering and Architecture to define technical direction including cloud architecture multitenant strategies integration patterns security controls and scalability.
• Coordinate with other product managers to deliver cohesive endtoend customer experiences across metering networks grid and analytics workflows.
• Serve as the internal subjectmatter expert on AMI headend capabilities customer needs and the competitive landscape advising senior leadership on investments and priorities.

Required Qualifications

• Bachelors degree in Engineering Computer Science Information Systems or a related technical field or equivalent experience.
• Product management experience in software or SaaS products including at least 3 years in utility energy grid metering or closely related domains.
• Demonstrated experience managing complex missioncritical enterprise software products across the full lifecycle.
• Practical experience with Agile/Scrum CI/CD DevOps and close collaboration with engineering and architecture teams.
• Proven ability to translate customer regulatory and market requirements into effective product strategies roadmaps and prioritized backlogs.
• Strong written and verbal communication skills with the ability to engage technical teams executives and customers.

Preferred Qualifications

• Experience with AMI systems meter data management (MDM) headend platforms or utility operational technology.
• Background in electric gas or water utility operations (e.g. metertocash outage management distribution operations field operations).
• Familiarity with public cloud platforms (AWS Azure) microservices architectures and APIfirst SaaS delivery models.
• Handson exposure to using AI in software development analytics or operational workflows.
• Experience working in a global matrixed organization across regions and product lines.

Key Competencies

• Entrepreneurial Mindset: Drives business cases P&L performance and value creation.
• Customer Focus: Demonstrates deep empathy for utility operators and end users.
• Strategic Thinking: Defines and communicates a clear longterm platform vision.
• Delivery Excellence: Converts strategy into shipped software while managing tradeoffs.
• Collaboration: Leads through influence in complex crossfunctional environments.
• Analytical Rigor: Uses KPIs customer data and financial metrics to guide decisions.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.