Concierge (Eastview Residence)

The Salvation Army EastView Residence is an Independent Senior Living facility located in the East Harlem section of Manhattan. Residents are provided with living accommodations in studio and one-bedroom units in a modern building facility completed in 2019.

The Salvation Army EastView Residence is seeking a friendly outgoing and professional individual responsible for front desk reception duties answering and directing calls delivering messages greeting guests and performing the responsibilities noted.

• Sort and distribute mail. Process packages
• Send and Receive Faxes charging the appropriate fee as applicable
• Answer and transfer phone calls
• Handle requests for maintenance and repair work orders
• Prepare and replace access room cards for residents
• Maintain records lists and rosters up to date
• Assist in filing and record-keeping
• Assist with Marketing duties as needed
• Make copies for staff and residents charging the appropriate fee as applicable
• Perform clerical and other duties as assigned by management
• Communicate with security personnel any disturbances requiring intervention and notify management of any situations requiring their intervention
• Call 911 in case of any emergencies
• Assist with digital and printed notices as required
• Keep track of residents overnight visitors including arrival and departure dates
• Maintain Informed Consent and Waiver of Liability Forms for residents participating in fitness activities and programs
• Be the center of information assisting residents as needed
• Perform other duties as assigned by management

• High level of professionalism and personal standard of a positive attitude behavior and appearance
• Must be able to communicate effectively and provide outstanding service with the ability to speak clearly and distinctly
• Be sensitive to resident needs and the ability to build positive relationships
• Able to prioritize organize problem solve and meet deadlines and goals
• Able to deal with emergencies calmly and effectively
• High School diploma or equivalent
• One-year experience in a receptionist/customer service-related position
• Must be honest fair dependable respect confidentiality and the rights and privacy of others
• Must possess strong work ethics honesty and integrity
• Must have effective interpersonal skills and excellent written and oral communication abilities
• Must have proficiency in Word Excel and in designing printed and digital material