PBX Operator Signia by Hilton at La Cantera Resort & Spa

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Be the voice behind the experience. As a PBX Operator at Signia by Hilton at La Cantera Resort & Spa youll serve as the central hub of communicationconnecting guests with everything they need for a seamless and memorable stay.

In this role youll manage incoming and outgoing calls with professionalism and warmth handle guest requests efficiently and provide accurate information about the resort and local area. Your ability to multitask stay organized and maintain a calm friendly demeanor will ensure every interaction reflects our high standards of hospitality.

Were looking for someone who is detail-oriented tech-savvy and passionate about delivering exceptional guest service. Previous hospitality or customer service experience is a plus but a positive attitude and strong communication skills are what matter most.

If you thrive in a fast-paced environment and enjoy being the go-to resource for both guests and team members this is your opportunity to make an impact at one of San Antonios premier luxury resorts.

What will I be doing

As a Communications Operator you would be responsible for answering and responding to internal and external calls in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Respond to guest inquiries and requests and resolve issues via telephone in a timely friendly and efficient manner
• Provide information and demonstrate knowledge of all hotel facilities and services
• Respond to emergencies and document and relay comprehensive accurate information to proper parties in emergency situations
• Accept and deliver all messages promptly and accurately utilizing proper grammar and spelling
• Operate office equipment including but not limited to computers PBX system fax machine e-mail etc.