Network Support Engineer, Leo Networking Software (L5)

Amazon Leo is Amazons Low Earth Orbit satellite network. Our mission is to deliver fast reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools hospitals businesses and government agencies Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

The Network Operations Center (NOC) team within Leo Networking Software is responsible for tier 1 support for software defined network services at Amazon Leo. Youll join a growing team of network operations engineers supporting Amazon Leos global satellite network. Our services operate at scale and support workloads critical to customer network performance and availability so a passion and discipline around operational excellence is key.

Export Control Requirement: Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities
Respond to and escalate network-related incidents in a timely manner diagnosing and troubleshooting network issues including connectivity problems performance degradation and security concerns.
Support deployment and onboarding of network capabilities across geographic regions assisting in the monitoring testing and reporting of new network infrastructure including satellites gateway sites and points of presence.
Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers.
- Build and enhance tools develop best practices and refine operational procedures to measurably improve network operations.
Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends.
- Collaborate with cross-functional teams including network software and security engineers.

- Experience troubleshooting and debugging technical systems
- Experience troubleshooting and documenting findings
- 4 years of technical support experience
- 4 years of network engineering experience for large-scale networks including diagnosing network impacting issues.
- Experience with network monitoring and automation scripting using SQL Python or Bash.
- In-depth understanding of cloud networking concepts.

- Knowledge of distributed applications/enterprise applications
- 4 years of experience with satellite-based telecommunication networking - Hands-on experience working with satellite software defined networking technologies packet forwarding architectures and connectivity issues.
- Experience dealing effectively with partner teams during problem resolution and collaborating efficiently as a team.
- Bachelors degree in electrical engineering computer engineering or equivalent or experience with networking and troubleshooting (TCP/IP DNS routing switching firewalls LAN/WAN traceroute iperf dig cURL or related) at an advanced level.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Redmond - 90400.00 - 158200.00 USD annually