Automation Specialist

Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Casumo where you are invited to be your authentic YOU-MO!

Company Overview:
Welcome to Casumo your passport to a world of fun excitement and responsible gaming. Were an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce A blend of innovation security and a dash of playful charm.
Nowadays were on the hunt for a hands-on solutions-driven Automation Specialist!

Position Overview:
We are looking for an Automation Specialist to design and deliver scalable automation solutions using low-code/no-code platforms. This role focuses on improving operational efficiency and enhancing the customer experience (CX) by reducing manual effort streamlining workflows and enabling seamless system integrations.

Acting as a bridge between business processes and digital transformation you will identify operational inefficiencies analyse customer journeys and implement automation solutions that drive measurable impact. You will collaborate closely with cross-functional teams ensuring reliable data flows high-quality service delivery and continuous improvement across automated processes.

Responsibilities:

• Design build and maintain automation workflows using low-code/no-code platforms.

• Analyze business processes and customer journeys to identify automation opportunities.

• Integrate systems and applications (e.g. CRM APIs webhooks) to ensure reliable data flow.

• Monitor troubleshoot and optimize automation performance.

• Improve customer-facing workflows to reduce friction and enhance response and resolution times.

• Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.

• Document automation logic workflows and system architecture.

• Provide training and guidance to users to support adoption of automated processes.

• Leverage AI tools and RPA technologies to enhance automation capabilities.

• Track and report on performance metrics such as efficiency gains and customer satisfaction (CSAT).

• Ensure consistency and reliability across all automated systems and integrations.

Requirements:

• Proven experience with low-code/no-code platforms and workflow automation tools

• Strong understanding of process mapping workflow design and automation logic

• Working knowledge of APIs webhooks and data structures (e.g. JSON XML)

• Experience with CRM systems and customer support environments

• Strong analytical and problem-solving skills with a solution-oriented mindset

• Excellent communication skills and ability to work cross-functionally

• Ability to manage multiple priorities in a fast-paced environment

• High attention to detail particularly in maintaining data accuracy and system reliability

• Basic scripting knowledge (e.g. JavaScript) or experience with AI/chatbots is a plus

• Passion for improving customer experience and driving digital transformation
  

Think were a good match Apply now!

The Perks (Macedonia Office):

Being a part of the Casumo group provides an unparalleled experience. Youll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces! In addition to that youll enjoy:

• Private health insurance

• Wellness incentives including a fitness allowance and mental well-being services

• 2 weeks Work From Anywhere (10 days) increased to 4 weeks (20 days) after longer duration of employment within the Company: explore the world while working remotely

• Office lunches - three times per week

• Access to some of the greatest tools and platforms for developing your professional skills and building success within your role

• A range of training courses known as Casumo College for continuous learning and growth

• Social events for building strong relationships with colleagues from all across the organisation

Our ABC values:

ASPIRE
At Casumo aspire means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions and comfort zones are out of bounds. Mediocrity Left behind. Our mantra Dream big aim high and always be ready for the next adventure in innovation.

BELIEVE
Belief at Casumo isnt just a feel-good sticker; its the glue that binds us. Turning me achievements into we victories were a tight-knit crew of dreamers doers and relentless supporters. With a high-five arsenal and a trusty cheerleading squad were on a mission to prove that together were not just strong; were Casumo strong.

CARE
Care is our secret ingredient the cherry on top of our game. Its not only about ensuring our players have a blast (responsibly of course); its about weaving a fabric of support so tight even the toughest challenges cant tear us apart. From tailoring player experiences to being there for each other were all about creating memorable moments.