Customer Service Representative GHB EU

Excited to grow your career

We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the openpositionyou see is right for you we encourage you to apply!

Our people make all the difference in our success.

We havea number ofexciting permanent opportunities to join Cigna as aCustomer Service Representativewhere you will be part of our Global Service Centre supporting clients from across the globe.

Cigna will provide all the training and resources to successfully perform in the role. You willbe requiredto attend theMadridofficeat least once a week.

Applicants should:

• Be able to commit to39hours/week.

• Be able to commit to a6-weekinduction training from our start datewithin the office.

Cigna Corporation is a global health service company. Weprovidehealthcare products and services group disability life and accident insurance and international insurance directly to individualsthrough employers and intermediaries.

Cignas mission is to improve the healthwell-beingand peace of mind of those we serve.

Cignas Customer Service Team:

Our customer service teammanagescustomer queriesthrough different communication channels (mainlyemailandphone) providingtimelyresolutionsand pleasant customer experiences.

The Role &Responsibilities:

We are currently looking for a customer service representative (CSR) to join ourinternationaland dynamic team. The responsibilities of the role include (but are not limited to):

• Managingday-to-dayqueries from Cignas customers whilst puttingtheserviceexperience at the center of all activities.

• Adhering to the productivity and quality standards set by the management team.

• Takingfull ownership ofallcases and followingthrough up to the end.When required schedulingfollow-ups to keep the customerin the knowregardingthe progress of their query.

• Keepingcomprehensive records of all customer interactions in the customer relationship management (CRM) tool.

• Handlingand processing ofmedical reports and other highly confidential information in line withall relevant dataprivacy guidelines(GDPR in particular).

• Obtaining &maintainingexpert knowledge about all relevant toolsprocessesand documentations but seeking advice from supervisors and higher management when needed.

• Liaisingwith otherdepartmentswhere required for the resolution of a query (claimsanalysts medical advisersfinance departmentetc.).

• Communicatewith our customers in specific languages (including the occasional translation of documents).

What we are looking for:

Education & Work experience:

• Bachelor or equivalentexperience.

• PreviousCustomer Service Experiencedesired(ideally Contact Center Reception or similar)

• Good knowledge of MS Office and ability to learn new software applications quickly

• Active knowledgeofEnglishand Spanish(C1levelor higher)andProficiency inat least one of the following:French German Chinese Arabic Italian.

Other skills and characteristicsof a successful candidate:

• Decision-making ability:Quicklyunderstandsnew situations and takesthe right decisions for afast andaccurateresolution of incoming requests.Ability to navigate ambiguity.

• Communication: Excellent Communication skills both with colleagues and external customers.The ability to emotionally connect withcustomersin distress ishighly desirable.

• Accuracy: High attention to details and a desire to work faultlessly.

• Efficiency:Ability to work quickly through customerrequests whilemaintaininghigh quality standards.

• Team player:Embraces and promotes acooperativeand friendlywork environmentin an international and inclusive team.

• Discreet: works discreetly with confidential (medical) information.

• High resilience to work under pressureand theability to multi-task.

Join our globally recognized brand where trust communication and a positive culture are paramount. Our leadership is consistent approachable and supportive ensuring your well-being and work-life balance.

We are seeking individuals who thrive in collaborative environments are passionate about driving meaningful change and are excited to grow in a company that prioritizes its people.