Head of Operations and Delivery

Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you.

About Spektrum

Spektrum is a delivery-focused organisation specialising in providing high-quality talent workforce solutions and service delivery capabilities to support complex client requirements across multiple sectors.

Our operating model is built around three core pillars:

• Talent Acquisition identifying and securing the right talent

• Workforce Experience & Development enabling supporting and retaining our people

• Service Delivery ensuring consistent high-quality execution for our clients

These functions are supported by strong business operations including finance compliance and corporate services ensuring that all activities are delivered efficiently securely and in line with regulatory requirements.

At Spektrum we operate as an integrated systemaligning hiring workforce deployment and delivery to ensure seamless execution and measurable outcomes.

Working at Spektrum

Working at Spektrum means being part of a structured high-performance environment where clarity accountability and continuous improvement are central to how we operate.

We focus on:

• Clear roles and responsibilities aligned to our operating model

• Performance-driven delivery with defined outcomes and measurable impact

• Collaboration across functions to ensure successful client and organisational outcomes

• Continuous development of skills capability and expertise

Our people play a critical role in delivering value to clients while contributing to the growth and evolution of the organisation.

Head of Operations and Delivery

The Head of Operations is responsible for overseeing and coordinating all operational functions across Spektrum including service delivery workforce operations talent acquisition alignment and business support functions such as finance compliance and administration. This role ensures the effective execution of the end-to-end operational lifecycle from hiring and workforce deployment to service delivery and internal operations enabling efficient compliant and scalable business performance. The role acts as the central operational leader ensuring alignment between teams driving performance and supporting the organisations growth.

Responsibilities:

• Oversee end-to-end operational delivery across Talent Acquisition Workforce Service Delivery and Business Support

• Ensure alignment between hiring workforce deployment and client delivery requirements

• Manage operational performance efficiency and scalability across all functions

• Oversee financial operations alignment cost control and budget tracking

• Ensure compliance with regulatory legal and corporate governance requirements

• Establish and maintain operational processes frameworks and standards

• Oversee workforce planning resource allocation and capacity management

• Ensure consistent and high-quality service delivery across client engagements

• Coordinate cross-functional collaboration between all functions

• Monitor and report on operational KPIs and performance metrics

• Drive process improvement automation and optimisation

• Support commercial teams with delivery feasibility and resourcing

• Act as escalation point for operational delivery and compliance issues

• Support leadership in scaling operations

Functional Areas:

• Delivery Lifecycle Coordination
  • Oversee end-to-end delivery processes including hiring alignment workforce deployment and delivery tracking
• Operations Management
  • Manage day-to-day operational performance including workflow management and cross-functional coordination
• Business Support Integration
  • Align finance compliance and administrative functions with operational delivery
• Workforce Management
  • Ensure workforce capacity meets delivery demand through planning utilisation tracking and deployment
• Governance & Compliance
  • Maintain operational control and standards through risk monitoring audits and policy adherence
• Performance Management
  • Track and improve operational outcomes through KPI monitoring reporting and performance improvement
• Cross-Functional Alignment
  • Integrate Talent Acquisition Workforce Service Delivery and Business Support functions
• Process Improvement
  • Drive efficiency through process optimisation system improvements and automation

Key Performance Indicators (KPIs):

• Delivery Efficiency
  • On-time delivery and adherence to milestones
• Utilisation
  • Workforce utilisation rates and deployment efficiency
• Hiring-to-Deployment
  • Time from hire to project start
• Operational Efficiency
  • Process efficiency and cost optimisation
• Financial
  • Budget adherence and cost control
• Compliance
  • Audit success rate and regulatory adherence
• Quality
  • Client satisfaction and delivery quality
• Internal Operations
  • System accuracy and operational effectiveness

Requirements:

• Education & Experience
  • Bachelors or Masters degree in Business Operations Finance or a related field (or equivalent experience) with 812 years of experience in operations service delivery or business management including experience managing multi-functional teams
• Skills & Expertise
  • Strong leadership and stakeholder management capabilities experience in operational performance management workforce planning cross-functional coordination financial oversight compliance and organisational scaling
• Technical Knowledge
  • Knowledge of operational frameworks service delivery models financial management principles governance and compliance standards and familiarity with operational systems reporting tools and process optimisation methodologies
• Right to Work
  • Candidate must have the Right to Work (RTM) in Spain
• Citizenship / Nationality
  • Must have citizenship or nationality of one of the 32 NATO nations

We never know what new opportunities might be just over the horizon. If this opportunity isnt for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.