German-Speaking Contact Centre Agent – Malta

We are hiring German-speaking Contact Centre Agents to join a leading international airline project based in Malta. If youre passionate about customer service and want to grow within the aviation industry this is a fantastic opportunity!

What Youll Do

• Handle customer inquiries via phone email and chat
• Assist passengers with bookings changes and travel-related queries
• Provide professional and efficient customer support in German and English
• Deliver excellent service while meeting performance targets

Requirements

• German: C2 level (Native/Fluent)
• English: C1 level
• Previous customer service experience is a plus
• Strong communication and problem-solving skills
• Must be currently residing in Malta (local candidates only)
• EU passport or valid Malta work permit required
• Note: Ex-employees are not eligible

Location

• Malta (On-site at Centrecom)

Salary & Benefits

Hourly Rate Progression:

• Month 1: 5.60/hour
• Month 2: 8.10/hour
• After probation: 8.50/hour
• After 12 months: 8.75/hour (performance-based)
• After 18 months: 9.20/hour (performance-based)

Additional Benefits:

• Performance Bonus: up to 2000/year (after 6 months)
• Language Allowance: 250/month (after training)
• Relocation Allowance: 2000 (after 1 month)

Working Schedule

• Monday to Friday
• Rotational shifts between 09:00 18:30
• 8-hour shifts

Perks & Extras

• Full paid training
• Health insurance after 6 months
• Career progression opportunities
• Mobile schemes & gym packages
• In-house canteen with healthy meals
• Monthly company events
• Free on-site parking
• Staff discounts across 50 businesses

Start Date

• 20 April 2026

If youre fluent in German customer-focused and ready to work in a vibrant international environment apply now and take your career to new heights in Malta!