Airport Operations Administrator Spain, Portugal & Morocco
Share
Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
At and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
Reporting to the Head of Ground Operations Spain & Portugal & Morocco the Spain & PortugalSenior Executive - Airports Operations Deliverywill be part of the team responsible for supporting colleagues based in Spain & Portugal.
In this role you will be responsible for the development of improvements to processes at both a head office and local level with duties specifically to help the destination Airport teams deliver a VIP Customer experience. This will be achieved by having a clear focus on colleague support and team administration main responsibilities include but are not limited to:
Support &Administration
Reporting to the Head of Ground Operations Spain & Portugal & Morocco the Spain & PortugalSenior Executive - Airports Operations Deliverywill be part of the team responsible for supporting colleagues based in Spain & Portugal.
In this role you will be responsible for the development of improvements to processes at both a head office and local level with duties specifically to help the destination Airport teams deliver a VIP Customer experience. This will be achieved by having a clear focus on colleague support and team administration main responsibilities include but are not limited to:
Support &Administration
- You will be the Head Office first point of contact for general enquiries from the destination teams
- You will support the Head of andGeneral Managers with preparation for key operational meetings and generaladministration (presentations packs handlers performance indicators)
- Track project aims objectives and ensure team tasks are delivered to agreed timelines
- Coordinate company mail orders and logistics of moving items around the network so they are in the right place at the right time
- Maintain the team SharePoint sites drive structure with control and quality of all presentations templates and documents to ensure a consistent approach across all outstations
- Arrange travel for the wider team as required
- Any other ADHOC reports and requests
Resource Planning & Rostering
- Assist the Managersto plan headcount and resource across the stations
- Assist the Managers to ensure the resource plan / op ex remains within budget throughout the year by monitoring spend and will function as first approver for invoices
- Using electronic tools responsible for ensuring rosters are built in advance and issued in a timely manner with ownership control of absence reporting monitoring throughout the roster period
- KPI Targets monitoring.
- Point of contact with head quarters (raise local variations GHM escalations compliance monitoring)
- Productivity and efficiency monitoring.
Onboarding & Recruitment
- Supporting the seasonal colleague cycle which includes recruitment onboarding team briefings and ongoing monitoring of all seasonal colleagues across the network
Due to the nature of a team that is based across several Spanish and Portuguese airports there will be some travel which may require evening and weekend working. Where there is an operational need you may occasionally be required to work alongside our locally based Red Teams to support them delivering VIP Customer experience.
Person Specification
- Fluent in English and Spanish.
- Effective communication skills.
- Excellent administration skills including rostering.
- Strong analytical and problemsolving skills
- Awareness of Dataverse and SharePoint Lists
- Design and implement automated processes using Microsoft tools including Power Automate Microsoft Forms and Power Apps.
- Microsoft Power Platform Fundamentals (PL900) certification ( or similar ) required
Skills and Behaviours
- Enthusiastic and conscientious about delivering customer service.
- Stamina enthusiasm reliability and flexibility to take on the demands of a role which is accountable for a 7 day a week operation.
- Adapts and responds well to change.
- Resilient and able to manage pressure and setbacks effectively.
- Ambassador for and Jet2holidays
- This role will be based in our Terminal 2 office in AlicanteAirportbut some domestic travel may be required.
- A flexible approach to the role is necessary due to the nature of the Spain & PortugalDepartment and working within a 24/7 Airport environment.
Required Experience:
Unclear Seniority
About Company
If you would like to join an exciting, fast paced and dynamic business then a career with Jet2.com or Jet2holidays could be the right move for you! Jet2.com is a fast growing and successful leisure Airline which has grown significantly. This growth has been fuelled by our colleagues w ... View more
