Assistant Front Office Manager

What youll do

• You will ensure all our guests feel they are treated as individuals and will want to return.
• Leading and motivating a team of high-energy people who genuinely care about guest experience helping to set goals coach performance and create a positive inclusive environment.
• Assist the FOM monitoring departmental costs and support the management of expenses in line with budget guidelines.
• Ensure that all hotel standard operating procedures are trained and adhered to also pro-actively identifying opportunities to improve and enhance processes and procedures.
• Maintain strong communication and collaboration between front office housekeeping maintenance and F&B teams.
• Be confident and knowledgeable in all health and safety procedures and support their consistent implementation.
• Act as part of the hotel crisis and fire response teams ensuring familiarity with all relevant procedures.
• Deliver consistently high levels of customer service to both guests and internal teams helping to build strong relationships with suppliers and contractors.
• Support the sales and events team with site inspections and maintain strong knowledge of hotel facilities.
• Step in to lead shifts and manage the front office operation in the absence of the Front Office Manager.

Qualifications :

What were looking for

• Individuals. Youre looking for a place where you can be you; no clones in suits here.
• Passion for hospitality whether thats a drink a meal an event or a bed for the night.
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
• Youre not precious. We leave our egos at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together wed have a good time and share a few laughs.
• You want to be part of a team that works hard supports each other and has fun along the way.
• You have experience in a similar role or as an Assistant looking for further development with a demonstrable track record of excelling in front office operations and procedures.
• You have experience of Micros Fidelio Opera or a similar property management system.
• You have experience of monitoring and implementing health & safety procedures.
• You will be required to work flexible shift patterns which will include days and nights weekdays and weekends to support the duty management team as and when required.
• A natural at leading and managing others you lead by example and create an environment where your team can be their best self.

Additional Information :

Sus datos serán tratados por The Hoxton Poblenou (Middlebury Invest S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos entre otros de acceso rectificación supresión oposición o portabilidad dirigiéndose a: The Hoxton Poblenou Avda. Diagonal 205. 08018 Barcelona o a  

Remote Work :

No

Employment Type :

Full-time