Bell Attendant

As a Bell Attendant at Fairmont La Hacienda you will be the first and last impression for our valued guests. Your role is crucial in providing exceptional and personalized service from the moment of arrival to the departure of the guests. You will be responsible for assisting guests with their luggage providing information about the hotels facilities and local services and ensuring that every aspect of their stay is impeccable and memorable.

Responsibilities

Welcome and greet guests with warmth and professionalism using the guests names whenever possible.

Demonstrate a positive proactive and professional attitude at all times.

Assist guests with their luggage ensuring it reaches their room safely personalizing the experience and using the guests name.

Escort guests to their room on foot or by golf cart when necessary explain the hotel facilities and promote additional services (restaurants spa etc.).

Study arrivals departures VIPs of the day as well as other reports necessary for professional fulfillment of daily tasks with the luxury standards expected of a brand like Fairmont.

Deliver messages packages and other items requested by guests.

Transport guests luggage from their room to the lobby at the time of their departure.

Perform parking and retrieval of vehicles for guests following safety and quality standards existing in the hotel including proper recording of movements and safeguarding of keys.

Conduct daily checks of cars in the parking lot verified with security to prevent unauthorized vehicles from remaining on the premises.

Maintain a constant presence at the door desk during shift hours.

Provide accurate and friendly information about the hotel its services and local events.

Assist with special requests and arrangements for guests.

Respect the presence confidentiality and privacy of guests at all times.

Work as a team with other departments to ensure a smooth experience for guests.

Participate in regular training and meetings with the reception concierge and guest services teams.

Address any maintenance or repair needs promptly informing the relevant departments and acting if necessary.

Keep the reception area car and pedestrian access areas clean and organized.

Keep the luggage storage area clean and organized.

Maintain the daily use cleaning and handling of buggies as well as control any damage or incidents caused by or to them.

Ensure compliance with hotel policies and procedures.

Monitor and manage office supplies and equipment.

Complete task checklists within established deadlines.

Qualifications :

Required Education and Experience

High school diploma or equivalent.

Drivers license B.

Preferably 1-2 years in a customer-facing position especially in a luxury or lifestyle hotel.

Excellent verbal and written communication skills in English.

Additional Information :

What is in it for you:

• Competitive Salary and Benefits
• Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!

Remote Work :

No

Employment Type :

Full-time