Strategy & Operations Associate

Madrid - Spain

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Hey there!
Were Fever the worlds leading tech platform for culture and live entertainment.

Our mission To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach were revolutionizing the way people engage with live entertainment.

Every month our platform inspires over 300 million people in 55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology helping them scale innovate and enhance their events to reach new audiences.

Our results Weve teamed up with major industry leaders like Netflix F.C. Barcelona and Primavera Sound presented international award-winning experiences and are backed by several leading global investors! Impressive right

To achieve our mission we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience

Now lets discuss this role and what you will do to help achieve Fevers mission.

About the role:

Were looking for a high-potential Strategy Associate to join our Operations team and help redefine how we deliver Customer Experience at scale.
This is a high-impact role at the intersection of strategy operations and AI where you will challenge existing processes drive transformation initiatives and shape the future of our customer operations globally.
You will work directly with the Director of Operations with regular exposure to senior leadership and C-level stakeholders.

What youll do:

Challenge and redesign existing operational processes with a strong focus onQuality Assurance and performance management
Identify and lead AI-driven initiatives to improve efficiency automation and customer satisfaction
Driveend-to-end transformation projects from problem definition to implementation
Partner with cross-functional teams (Product Data CX Ops) to roll out scalable solutions
Contribute to strategic initiatives such as:
Regional scaling and operational expansion
Self-service and automation strategies
Productivity and cost optimization
Translate insights into actionable recommendations withcompany-wide impact (supporting a team of 300 people)

What were looking for:

24 years of experience in top-tier consulting (MBB preferred) or similar high-performance environments
Strong problem-solving and analytical skills
Proven ability to structure ambiguous problems and drive execution
Interest or experience inAI / automation / operations optimization
Excellent communication skills and stakeholder management
High ownership and ability to operate in fast-paced environments
Engineering background is a plus
Spanish and English are a must

Why this role is exciting:

Direct impact on a global operation of 300 people
High exposure to leadership and decision-making processes
Opportunity to leadAI-driven transformation in a core business function
Fast growth trajectory within Operations Strategy or General Management

Required Experience:

Hey there! Were Fever the worlds leading tech platform for culture and live entertainment.Our mission To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach were revolutionizing the way people engage with live entertainment. Every mo...