Manager on Duty & Quality (long term) W VERBIER

Perched at 1531 meters and located just steps away from Verbiers main ski lifts W Verbier offers immediate access to more than 400 kilometers of skiing biking and hiking terrain. The iconic lifestyle W Escape has been voted Switzerlands and Worlds Best Ski Hotel at the prestigious World Ski Awards eight years in a row.

Perched in the Swiss Alps at 1531 meters with direct access to over 400 km of skiing and hiking terrain W Verbier Retreat mixes urban design with an alpine touch. Our 5 star hotels 123 rooms and suites each with fireplace Signature W bed and private balcony are perfect for an intimate escape after a full day of exploring. Our luxury spa hotel offers a wide range of culinary options including the Brasserie 1519 and the best mixology at W Living Room. Guests unwind in 1300 sqm. of Alpine oasis at Le Spa featuring two pools 9 treatment rooms 24 hour FIT gym and facilities. We offer 245 square meters of flexible event space. Looking for more exclusivity find our luxury residences featuring 2 to 3 bedrooms private kitchen balconies and lounge spaces. The highlight is the easy access to all privileges and facilities of the Hotel right next door. From the W Mountain Concierge to the renowned and exclusive Whatever Whenever service W Verbier team is there to make it happen

Visit in live here : W VERBIER Home

Languages required: Fluent French & English

Role

As a Duty Manager & Quality you play a central role in ensuring the smooth flow of daily operations and maintaining service excellence. You are present on the floor especially during evening shifts with the Welcome Desk team ensuring every guest interaction reflects the unique DNA and style of the W brand.

Main Responsibilities

Ensure quality and standards are applied (LQA & BSA)

Conduct regular Brand Standards audits and follow up on improvement points.

Ensure W and Marriott standards are consistently applied across all operational departments.

Oversee the maintenance and presentation of public areas and facilities to maintain a 5-star standard.

Guest satisfaction follow-up

Manage and analyze guest feedback via Marriott internal platforms (GXP Medallia).

Implement corrective and preventive actions to enhance the guest experience.

Welcome and assist VIP guests ensuring a personalized and memorable service.

Resolve complaints and delicate situations with professionalism and a WOW mindset.

Training and team development

Identify operational improvement areas through audits and guest feedback.

Design and deliver targeted training sessions to strengthen team skills and service excellence.

Inspire teams to embody the W style and values in every interaction.

Operational support

Act as a liaison between departments to streamline communication and optimize operations.

Provide direct support to teams during peak periods or when needed.

Profile

Bilingual in French and English confident both spoken and written.

Proven experience in a similar position within upscale hospitality (4* or 5*).

Strong knowledge of Marriott & LQA standards is a major plus.

Excellent communication diplomacy and problem-solving skills.

Attention to detail initiative and a passion for guest service.

Ability to motivate and unite teams around shared goals.