Senior Business Controller

AtQmatic our purpose is clear: a world where everyone can access the services they need.

For more than 40 years we have shaped how people connect with essential servicesreducing friction simplifying journeys and enabling organizations across retail finance healthcare and the public sector to deliver world-class customer experiences.

Today Qmatic operates as a truly international company serving customers and partners across Europe North America and global markets. Our solutions power service journeys for leading enterprises and public organizations worldwide.

Since February 2025 Qmatic has been owned by Valsoft a Canadian investment company focusing on software companies. The transformation of Qmatic started at this moment and this exciting journey is developing every day.

About the Role

We are looking for a Senior Business Controller to play a key role in driving profitable growth in a SaaS business. This is a businessoriented role with close collaboration across CFO Product Sales and Commercial teams.

You will act as a trusted financial and strategic partner owning analysis forecasting decision support and KPI frameworks.

This role is ideal for someone who wants toinfluence decisions and shape the business not just report on past performance.

Were in an exciting transformation phase: fastmoving collaborative and global. Youll work crossfunctionally have clear priorities and partner with colleagues around the globe.

What You Will Do

Business & Growth Analysis

• Analysis of ARR/MRR churn NRR and expansion revenue
• Profitability analysis across customers products and regions
• Analysis of pricing product mix and gross margins

Forecasting Planning & Decision Support

• Rolling forecasts and scenario analysis
• Financial budget and annual planning
• Headcount and cost modelling aligned with growth plans
• Cash flow analysis

Partnering with Sales Product & Commercial

• Sales channel efficiency and sales productivity analysis
• Financial input to pricing and packaging
• Churn and retention analysis with actionable insights

KPIs and Reporting

• Ownership and continuous development of the company KPI framework
• Continuous development with utilizing AI tool to simplify and improve daily task and processes
• Presenting insights and recommendations to management

Who are you

You combine strong analytical skills with commercial acumen and clear communication skills. You thrive and truly enjoy a high pace in a global environment. Fluent in English is a requirement for this role.

We believe you have:

• 7 years of experience as a Business Controller or similar
• Experience from SaaS tech or subscription-based business models
• Proven experience in driving change and improvements
• Partnering with senior leadership and influencing decisions
• High analytical integrity and comfort working with complexity
• Advanced Excel skills and experience using BI tools
• A bachelors degree or similar education

Personal Attributes

• Business-driven and curious
• Strong communicator able to turn numbers into insights
• Structured yet pragmatic
• Comfortable in fast-moving evolving environments
• Willing to challenge assumptions when needed

What we offer

• A key role in a growing SaaS company
• High impact and real influence on strategy and execution
• Close collaboration with CFO and leadership team
• Short decision paths and a high level of ownership
• Competitive compensation and benefits

Location and Reporting Structure:

Based in our Mölndal office with the ability to work in a hybrid arrangement according to the company Hybrid Working Policy and the needs of the business. This position reports to the CFO.

About Qmatic

Qmatic is a global leader in reshaping connections between people and services for truly excellent customer experiences. Working seamlessly with partners all over the world we provide over 2 billion customer journeys every year on more than 60000 systems in over 120 countries and across several sectors such as finance healthcare retail and public services. Creating a world where everyone can access the services they need. Corporate headquarters are situated in Mölndal Sweden with Qmatic sales and service offices in Atlanta Bocholt Dubai Katwijk and Madrid. Through smart and future-forward technology we help our clients create truly excellent customer and employee experiences as well as smoother more efficient operations every day and all around the world.

By pursuing a job vacancy or showing interest in future roles I accept theand confirm that Qmatic may store my personal details for the purpose of processing my job application.

Required Experience:

Senior IC