Technology Architect- End User Computing-(IntuneMECM)

Role: Technology Architect End User Computing (Intune/MECM)

Location: Sweden Technology/Experience Required: Strong specialization in Intune MECM Munki AutoPkg and iOS.

Job Description

As a Technology Architect Intune/MECM should

Responsible for fixing the defects raised from client and provide technical consultation

Handle client and stakeholder communications

Ability to work individually and in team environment

Guiding Team members and providing technical consultation for the solution and best practices.

Preparation of technical documentation and conducting end user training sessions

Responsible for quality and process adherences of all support tickets resolution

Responsible for SLA SSAT CSAT and client KPIS in delivering the quality output for all INTUNE track

Ability to work in team and shifts in diverse/ multiple stakeholder environment

Key Responsibilities

Ticket Management: Monitor update and resolve user issues in ServiceNow.

Technical Skills:

Microsoft Endpoint Manager fundamentals

Device management using Microsoft Endpoint Manager

App management using Microsoft Endpoint Manager

Conditional Access policies using Microsoft Endpoint Manager

Analyze and resolve compliance issues using Microsoft Endpoint Manager

Managing Modern Desktops (MD-101)

Deploy and upgrade operating systems

Manage policies and profile

Manage protect and monitor devices

Manage devices enrolled in Microsoft Intune and manage updates

Manage apps and data

Automate Windows deployments by using Windows Autopilot

Manage devices by using Microsoft Intune

Co-management experience by using Microsoft Endpoint Configuration Manager

Migration to Intune Co-Management from On-premises

Introduction and tour of Microsoft Intune and Azure Portal

About different EMS licenses

Creating static and Dynamic groups

Deep understanding of ITSM platforms (e.g. ServiceNow).

Software Lifecycle management

Experience

8 years in overall IT experience.

Exceptional customer engagement with good communication and interpersonal skills.

Qualifications & Certifications

Bachelors degree in computer science Engineering or related field.

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

Visit to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer