Specialist, Claims Investigator

EDUCATION

• Police Law Finance Economy IT.

A bachelors degree in criminal justice criminology law enforcement or a related field is often required. Advanced degrees or specialized certifications can be advantageous.

PROFESSIONAL / TRADE QUALIFICATION

• Telephone skill.

Certifications from recognized institutions such as Certified Fraud Examiner (CFE) Certified Financial Crime Specialist (CFCS) or equivalent can enhance credibility and expertise.

EXPERIENCE

• Experience in communicating with stakeholders online including colleagues management and clients.
• Skills in interviewing witnesses victims and involved parties online to gather information.
• Relevant Experience: Prior experience in law enforcement private investigation fraud examination or a related field is typically required. Experience in specific industries (e.g. insurance finance) can be beneficial.

Legal Knowledge: Thorough understanding of legal principles regulations and ethical standards related to investigations.

COMPETENCIES

• Ability to use online tools and communication software such as email chat and video conferencing.
• Analytical Skills: Strong analytical and critical thinking skills to assess complex situations analyze data and draw accurate conclusions.
• Attention to Detail: Meticulous attention to detail to ensure that no piece of evidence or information is overlooked.

Research Skills: Strong research skills to gather and verify information from various sources.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .