Distribution Agent

         Daily process and input of all customer orders and distribution accounts.

         Provide daily operational reports that are accurate and timely.

         Run stock reports to check for product availability.

         Generate all related paperwork and necessary information required for customer work orders checks all orders for special requests and posts inventory records.

         Perform accurate and timely data entry for receiving order allocation shipping and inventory management.

         Rate domestic transportation bills.

         Coordinate special last minute shipping requests with the Transportation and Operations Departments expediting any order as necessary.

         Trace orders as required and notifies customers of any activity concerning their order.

         Ensure accurate and timely client and vendors billing.

         Maintain damage records and backorder logs.

         Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.

         Input all receipts putaways moves picks shipments and cycle counts

         Provide warehouse staff with necessary documents and information needed to complete receiving and to ship orders.

         Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders invoices shipments inventory counts a courteous and efficient manner.

         Report customer feedback to management including any signs of customer dissatisfaction.

         Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.

         Contribute to maintain strong relationships with vendors (trucking companies and others).

         Provide support with other miscellaneous projects filing and research

         Maintain a current and accurate DLSOP that details the processing requirements for each account.

         Answer phone calls according to Expeditors standards

         Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

         Meet KPI standards as per the companys procedures

         Ensure smooth and timely freight process flow

         Track and Trace Air Export Files and reporting

         Use Tree View on daily basis

         Ensure arrival notices are communicated to overseas and customers

         Interact with our customers in arranging their international shipments meeting customer service standards.

         Understand department process flow and looking for best practices to improve operational efficiency and productivity

         Overseas communications timely responses to emails and requests (internal and external)

         Escalation of problems to Management when necessary

         Attend training classes when required and meet company standards of 52 hours training per year per employee.

         Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

Qualifications :

Education and Experience:

• Education (preferred level) high school degree

• 2 years related experience and/or training; or equivalent combination of education and experience.

• Previous experience in inventory control and/or distribution operations

Additional Information :

• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.

• Pro-active strong organizational skills.

• Good Microsoft Office skills

• Fluent in operational English both oral and written

Remote Work :

No

Employment Type :

Full-time