Senior Service Manager

Service Delivery & Operations 
You will own the operational lifecycle of complex managed services ensuring SLA compliance security and stability for cloud applications and microservices
You will lead incident and problem management acting as the primary escalation point for high-priority outages and driving deep root-cause analysis
You will mature operational workflows by continuously improving how we monitor triage and resolve technical challenges across all engagements
Governance & Process Optimization 
You will design and implement process models that bridge the gap between ITIL standards and Agile development practices
You will translate operational data into insights producing high-quality performance reports SLA metrics and official technical documentation
You will ensure framework compliance maintaining the accuracy of our service management standards and operational requirements
Client & Stakeholder Strategy 
You will build trusted partnerships with clients and technical teams providing clear structured communication on service status risks and improvements
You will lead the operational transition for new service engagements ensuring seamless onboarding and long-term delivery readiness

Qualifications :

5 years of proven track record in Service Management Project Management or an operational leadership role 
Practical knowledge of ITIL frameworks and service delivery standards 
Demonstrated ability to manage multiple complex service engagements and stakeholders simultaneously 
Solid understanding of cloud infrastructure (AWS/Azure) and the ecosystem of connected devices 
Hands-on experience with technical stacks including ticketing systems (JIRA) and monitoring tools (New Relic Grafana) 
Proficiency in documentation and reporting using MS Office with a strong focus on Excel 
Strongly analytical and structured approach with a clear orientation toward goals and problem-solving 
Natural team player with excellent communication skills and a collaborative mindset 
Bachelors or Masters degree in a technical field or an equivalent track record of practical experience
Fluent English (written and verbal) is mandatory; proficiency in German is a strong advantage

Additional Information :

#LikeABosch Benefits:

Your work-life balance is valuable to us so we offer you:

• 22 - 27 days of annual leave because work-life balance is essential to us
• Flexible working hours
• Our Hybrid program is designed to combine working from office and from home offering flexibility and a balanced approach
• Up to 3 days off for private purposes

Your health and well-being is important to us so we have you covered:

• Medical subscription for annual health check ups
• Paid private health insurance
• Mental health and well-being initiatives

We believe in a Life-Long Learning approach supporting your growth through:

• Technical and soft skills training according to the needs of your role and career path
• A mentorship program and personalized development plans
• English and German language courses provided based on job requirements and responsibilities
• Local and global career development programs
• Opportunities to attend conferences that align with your professional goals

You will be part of a product company. You will contribute to developing end-to-end products that are delivered to Global OEMs.

On top of these we are offering:

• Office restaurant with lunch discounts
• Annual bonus
• Referral bonus

Are you our new colleague

Get ready to work #LikeABosch! Simply complete the contact form and submit your CV in PDF format and i English.

If you have any questions feel free to contact us at .

Remote Work :

No

Employment Type :

Full-time