French Speaking Technical Support

French Technical Support (FinTech & SQL)

This is a high-level technical role that sits at the intersection of Customer Success and Software Engineering. Unlike general customer service this position requires a deep dive into the backend of a financial platform to solve complex data and integration issues.

Key Responsibilities

• Database Troubleshooting: Using MySQL to query databases identify synchronization errors and resolve transaction discrepancies.
• Technical Translation: Acting as the bridge between French-speaking business clients and English-speaking developers. You translate client problems into technical tickets.
• API & Tooling: Utilizing tools like Postman to test API endpoints and ensure the FinTech app is communicating correctly with third-party banking systems.
• Bug Escalation: Identifying recurring technical patterns and escalating them to the Level 3 Engineering team with detailed logs.
• Remote Management: Maintaining high productivity and security standards while working in a 100% remote environment.

Core Requirements

• Linguistic Mastery: Native or C2-level French for client interaction and B2/C1 English for internal technical documentation.
• SQL Knowledge: A functional understanding of MySQL (Select Join Update statements) is usually the make or break requirement for this role.
• Analytical Mindset: You dont just follow a script; you investigate why a piece of data isnt showing up where it should.
• Portugal Residency: You must be based in Portugal to comply with local labor laws and tax regulations.

The Typical Package in Portugal

• Work Model: Usually 100% Remote often with an initial short training period in a hub like Porto or Lisbon.
• Remuneration: Generally higher than standard CS roles due to the technical requirement (SQL/FinTech).
• Allowances: * WFH Allowance: Monthly stipend for electricity/internet.
  • Meal Allowance: Usually provided via a card (Ticket Restaurant style).
• Schedule: Typically Monday to Friday aligning with standard European business hours (07:00 19:00 window).

Why this role is unique

In the Portuguese job market this is considered a Bridge Role. It allows people with strong language skills to transition into the IT/DevOps sector without needing a full Computer Science degree provided they can demonstrate their logic and SQL abilities.