Account Manager II Billing Operations, Invoice Production

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area

As an Account Manager II - Billing Operations Invoice Production within Global Billing Operations you will be a key member responsible for invoice production and delivery ensuring timely and accurate billing for our clients. The position will partner with internal Client Billing Operations Teams Client Service Finance Product and Pricing on resolving issues and concerns in ensuring accurate and efficient invoice production resulting to reduced Unbilled Revenue. The position will be critical to ensuring cross functional partnership with all locations within the distributed operating model building communication lines and ensuring all issues are resolved in a satisfactory manner.

Job Responsibilities

• Take ownership and accountability of the Invoice Production and Invoice Delivery processes through execution of deliverables and special initiatives and the management of multiple deadlines. Serve as a trusted partner and key advisor to the business and clients by providing exceptional service and ownership.
• Build proficiency with technology and systems highly capable of applying knowledge to operations and understanding the overall infrastructure and business implications.
• Execute and deliver strategic and tactical plans including automation and process reengineering initiatives with an ability to anticipate and overcome barriers. Analytical and creative thinker who proactively seeks out best practices anticipates clients future needs and collaborates on ideas with others.
• Thinks independently and self-motivated to take ownership of client and business requirements seek input from stakeholders as applicable and then initiate change.
• Maintains an entrepreneurial spirit and acts as if firms goals and objectives are their own and measures own performance against business objectives. Consultative in approach understanding and anticipating client and business partner needs and proactively delivering solutions.
• Continuous improvement and change management mindset questioning conventional ways of managing the business and driving change to improve processes
• Proactive controls and risk management addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment.
• Inspire and motivate others by understanding business drivers developing and articulating the value proposition challenging the status quo and modeling desired behaviors and outcomes.
• Proactive and responsive communicator maintaining frequent contact with business partners listening to understand needs and taking ownership of incoming and outgoing messages. Verbal and written communication is tailored to the audience and crafted based on feedback and cues from others.
• Formulate training and career development plans that incorporate required product market process and technology capabilities across all business groups that service clients.

Required qualifications skills and capabilities

• 9years of Operations Financial/Banking/BPO industry or Project Management experience
• 5years of Banking/Finance Operational Management experience; and/or back-office operations and processes required
• Must be proficient in Microsoft Office suite: Excel PowerPoint and Word; MS Access

• Strong problem solving and solutions management competencies; displaying great analytical skills problem-solving stakeholder management complaints or escalations handling

• Solid organizational and time management skills; ability to manage multiple and conflicting priorities in a global environment.
• Ability to lead and direct projects and meetings; demonstrated abilities to influence and negotiate with peers and more senior professionals
• Strong leadership skills initiative self-starter and results oriented demeanor
• Ability to adapt to a fast paced environment
• Strategic thinker with ability to address future state requirements forward thinking mindset
• Ability to communicate and interact comfortably with senior management across a global environment
• Ability to create partnerships across functional lines of business and subject matter expert

Preferred qualifications skills and capabilities

• Bachelor Degree - Accounting Finance Management or Business preferred
• Previous experience with Billing Operations Securities Services Operations Brokerage and/or Custody Operations a plus