Complaint Handling Engineer
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Job Location:
Cabuyao - Philippines
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
What you will do
Fulfill Complaint Handling role responsibility and ensure customer satisfaction
Register follow up complaints and process all customer enquiries (mainly technical) and monitor/support until closure
Generate initial 8D reports with complaint history
Receive and process customer inbound calls e-mails mails/packages organizing conference calls whenever necessary
Cooperate with internal/external stakeholders
Generate customer complaint reports dashboards and presentations when requested
Contribute on EEN (EOS/ESD/No trouble found) reduction program
Use and maintain customer CoHa portals and processes
Support local CSC on 8D generation for logistic complaints
Feedback customer specific quality requirements / expectations towards Quality Management and SQEs
Support projects for key customer(s) together with our SQEs and our admin based in the Philippines
What you will need
Master/Bachelor degree in Engineering Electronics or Quality
ManagementKnowledge of semiconductors Failure Analysis Techniques
Knowledge of quality systems failure analysis tools flows techniques and methodology (8D 3x5Why Ishikawa risk assessment etc)
Understanding of semiconductor manufacturing processes
Fluent English (both written & verbal)
Excellent communication persuasive and interpersonal skills
Good negotiation capabilities with both internal & external customers.
Flexible and self-organized
Strong analytical and problem-solving skills
Why work for us
Competitive salary and benefits package
Opportunities for professional development and growth
A commitment to workplace safety and employee well-being
An innovative and dynamic work environment
Talent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright material and the word Nexperia is a registered trademark.
D&I Statement
As an equal-opportunity employer Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all and we consider all applicants fairly as well as providing a safe work environment and reasonable adjustments where requested.
In addition we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Womens groups. Nexperia is committed to increasing women in management positions to 30% by 2030.
Required Experience:
IC
About Company
Headquartered in the Netherlands, Nexperia is a global semiconductor company with a rich European history and over 15,000 employees across Europe, Asia, and the United States.
