IT Service Specialist

WHAT MAKES US US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative curious collaborative person who embraces challenges and wants to grow learn and pursue outcomes with our prestigious financial clients say hello to SimCorp!

At its foundation SimCorp is guided by our values caring customer success-driven collaborative curious and courageous. Our people-centered organization focuses on skills development relationship building and client success. We take pride in cultivating an environment where all team members can grow feel heard valued and empowered.

If you like what were saying keep reading!

WHY THIS ROLE IS IMPORTANT TO US

The IT Service Specialist is the first point of contact for all IT-related inquiries and issues reported via phone and ticketing system providing remote support to employees. The role focuses on resolving issues related to hardware software and network managing IT requests and delivering high-quality assistance to ensure efficient everyday operations. The IT Service Specialist plays a critical role in maintaining and improving the efficiency of IT services. Your goal will be to deliver high-quality service ensuring users can continue their work with minimal disruption.

WHAT YOU WILL BE RESPONSIBLE FOR

• Provide advanced and positive technical support experience through handling concerns in a highly professional manner acting as the first point of contact for IT support via phone and the ticketing system. Diagnosing and resolving hardware access software and network issues.
• Escalate complex problems to 2nd line teams or specialists when necessary.
• Record track and manage all incidents and requests using the ITSM system.
• Prioritize and resolve tickets in a timely manner.
• Guide employees on IT policies tools and best practices to ensure a secure and efficient IT environment.
• Assist with account creation password resets and access permissions in accordance with security protocols.
• Maintain and update the Service Desk knowledge base with accurate troubleshooting guides and FAQs.
• Contribute to creating self-service resources for end users.
• Work closely with other IT teams to coordinate and resolve complex issues.
• Communicate effectively and professionally with non-technical users to explain technical concepts and solutions
• Provide feedback to IT management regarding recurring issues and potential improvements.
• Follow ITIL processes to ensure service delivery meets company standards.
• Contribute to continuous improvement initiatives within the IT Service Desk.

WHAT WE VALUE

Most importantly you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able toand interested in learning the rest:

• 4 years of experience in an IT Service Desk or similar technical support role providing support across cultures and time zones.
• Familiarity with ITSM tools such as JIRA (preferred) ServiceNow and Remedy.
• Has working knowledge and understanding of Microsoft Technology (O365 MS TeamsOneDrive etc) User Account Management Virtual Machines VPNs Azure Security Rights Shared Folder remote access technologies network infrastructure and internal business applications.
• Proficient understanding of Windows OS and basic networking.
• Proficient problem-solving skills and the ability to diagnose and resolve both hardware and software issues remotely.
• Goal-oriented with the ability to work independently and collaboratively in a team environment.
• Clear and effective communication skills both verbal and written and a customer-focused attitude.
• Commitment to a professional work ethic including respectful workplace interactions.
• Knowledge of the ITIL framework.

Other Requirement:

• Able to work on shifting schedules (APAC EMEA AMERICA).
• Able to work onsite 2x a week

BENEFITS:

An attractive salary a bonus scheme and a pension are essential for any work agreement. However in SimCorp we believe we can offer more. Therefore in addition to the traditional benefit scheme we provide a good work-life balance: flexible working hours and a hybrid workplace model. Simcorp follows a global hybrid policy asking employees to work from the office two days each week while allowing remote work on other days.

NEXT STEP:

Please send us your application in English via our career site as soon as possible we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants we kindly ask you to exclude personal data such as photo age or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact Katkat Calimag-Rupera Senior Talent Acquisition Partner at email If you are interested in being a part of SimCorp but are not sure this role is suitable submit your CV anyway. SimCorp is on an exciting growth journey and our Talent Acquisition Team is ready to assist you in discovering the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyones experience positive and valuable. Therefore during the process we will ask you to provide your feedback which is highly appreciated.

WHO WE ARE:

For over 50 years we have worked closely with investment and asset managers to become the worlds leading provider of integrated investment management solutions. We are 3000 colleagues with a broad range of nationalities educations professional experiences ages and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma we leverage the combined strength of our brands to provide an industry-leading full front-to-back offering for our clients.

SimCorp is an equal opportunity employer and welcomes applicants from all backgrounds without regard to race gender age disability or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees so that we can provide best-in-class solutions to our clients.

**SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year Apr25-Apr26 This certification underscores SimCorps effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**

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