Senior Group Manager Operati

The Senior Group Manager Corporate Travel Operations is responsible for leading and optimizing endtoend corporate travel operations across multiple regions or business units. This role drives operational excellence traveler experience compliance cost optimization supplier performance and digital transformation while managing large teams and multiple service position acts as a strategic partner to internal stakeholders (HR Finance Procurement Risk and Leadership) and external vendors (TMCs airlines hotels technology providers) to ensure seamless compliant and costeffective travel Responsibilities1. Strategic Leadership & GovernanceOwn and execute the corporate travel operations strategy aligned with business goalsDefine global/local travel operating models governance frameworks and performance metricsDrive standardization scalability and continuous improvement across regionsAct as escalation point for critical incidents service failures and traveler risk situations2. Operations ManagementLead endtoend corporate travel operations including booking ticketing fulfillment changes cancellations invoicing and reportingEnsure 24x7 operational coverage where requiredManage SLAs KPIs productivity quality and cost efficiency across teamsOversee travel policy adherence and exception management3. Stakeholder ManagementPartner with internal stakeholders:Finance: cost control billing accuracy auditsProcurement: contracts negotiations supplier performanceHR & Business Leaders: traveler experience mobility needsRisk & Security: duty of care crisis responsePresent operational performance insights risks and improvement roadmaps to leadership4. Vendor & Supplier ManagementManage Travel Management Companies (TMCs) and thirdparty vendorsMonitor vendor SLA performance and conduct quarterly/annual business reviewsLead issue resolution penalty enforcement and contract complianceSupport sourcing and RFP processes for travel suppliers and technology platforms5. Cost Optimization & AnalyticsDrive travel spend optimization initiatives and savings strategiesUse MIS and analytics to identify trends leakage and improvement opportunitiesEnsure accurate reporting of travel spend savings and complianceSupport budgeting and forecasting for travel operations6. Process Excellence & TransformationLead process reengineering automation and digitization initiativesDrive adoption of online booking tools (OBT) expense systems and mobile solutionsImplement best practices such as selfservice straightthrough processing and AIenabled supportChampion Lean Six Sigma or Continuous Improvement methodologies7. People Leadership & Capability BuildingLead and develop managers and large multilayered teamsDrive performance management talent development succession planningBuild a culture of accountability customer centricity and high performanceSupport hiring onboarding training and competency development8. Compliance Risk & Duty of CareEnsure compliance with company travel policy regulatory requirements and data privacy lawsOversee duty of care programs traveler tracking and emergency response protocolsWork with security teams on geopolitical health and safety risks affecting travelersKey Performance Indicators (KPIs)SLA and quality adherenceCost per transaction and productivity metricsTraveler satisfaction / NPSCompliance rate and policy adherenceVendor performance and savings deliveryOperational stability and risk response effectiveness

Qualifications :

Graduate

Remote Work :

No

Employment Type :

Full-time