Bank Assistant Manager Operations
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a Bank Assistant Manager Operations to join our Retail Services team at MBPS. In this role you are expected to lead daily operations supervise a team of associates and ensure service levels quality and risk standards are consistently met.
Position Responsibilities:
- Lead and supervise daily operations providing direction and coaching to onshore and/or offshore associates
- Manage workflows work volumes and service levels to ensure efficiency quality and productivity targets are met
- Communicate operational performance metrics and servicelevel status to internal stakeholders
- Ensure adherence to policies procedures and risk controls; support audit responses and riskmitigation initiatives
- Develop and engage team members through regular feedback performance management and employee engagement activities
- Support and lead operational projects process improvements and corporate initiatives
Required Qualifications:
- Prior supervisory experience or demonstrated exemplary performance as a tenured associate
- Experience managing daily operations workflows and servicelevel delivery in a regulated or servicedriven environment
- Strong written and verbal communication skills with the ability to provide clear feedback and reporting
- Ability to work independently manage multiple priorities and meet deadlines with minimal supervision
- Strong collaboration skills when working with Compliance internal teams and impacted stakeholders
Preferred Qualifications:
- Banking financial services or insurance operations experience
- Experience leading onshore/offshore teams
- Exposure to audit risk management or control frameworks
- Experience in project leadership or processimprovement initiatives
- Proficiency in data analysis metrics management and ad hoc reporting
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Manager
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
