Customer Support Engineer Renewable Energy
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about providing technical support to customers and turning their challenges into success storiesCan you envision yourself as the go-to expert for clients ensuring their satisfaction at every step Then embrace this opportunity to work with cutting-edge technologies in the renewable energy us as a Customer Service Engineer. Together we can drive a greener tomorrow!
What to expect
As a Customer Service Engineer in Renewable Energy you will act as the primary contact for our customers providing technical support on our data-driven digital solutions for renewable energy assets.
This Position will be based in our DNV office in Mexico City Mexico
What Youll Do
- Managing and prioritizing customer requests related to networking dataloggers field devices and communication issues providing support via email phone and the ticketing system (Zendesk).
- Providing technical assistance for GreenPowerMonitors SCADA solutions including diagnosis and troubleshooting of hardware networking and communication problems in PV BESS and hybrid energy systems.
- Supporting the configuration commissioning and operation of GPMs Power Plant Controller (PPC) and onsite SCADA installations.
- Implementing project modifications based on customer requirements such as control logic updates hardware adjustments PPC migrations and configuration changes.
- Creating and updating electrical diagrams and singleline drawings (AutoCAD) for plant layouts network designs and device integrations.
- Managing internal documentation and contributing to technical guides procedures and knowledgebase materials.
- Assisting customers and field teams remotely during installation and commissioning activities including network design equipment selection system setup and testing.
- Identifying issues and proposing improvements to support Quality processes and enhance internal workflows and tools.
The team awaiting you
You will join Cloud Solutions where we design develop and operate the best in class cloud-based platform for renewable energy assets such as wind solar and storage. Our expertise lies in delivering modular digital solutions and advanced analytics enabling both our internal and external customers and strategic partners to seamlessly consume and produce innovative data-driven solutions and services. Our goal is to empower asset owners and managers in remote monitoring performance assessment predictive diagnostics and operational optimization of their diverse renewable energy portfolio.
Responsibilities
- Generous PTO (Vacation Sick Days Company Holidays Personal Days)
- Vacation bonuses pay
- Group health insurance plan
- Group retirement plan with company match
- Education reimbursement program
- Company-provided life insurance plan
- Food Vouchers
- Flexible work schedule with hybrid/remote opportunities
**Benefits may vary based on position tenure location and employee election
How We Do It
WeCare WeDare WeShare
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications merit or business need without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status.
Qualifications
What Is Required
- To thrive and succeed we expect you to have:
- Bachelos degree in a technical field such as Electrical Engineering Electronics Industrial Engineering Telecommunications Computer Engineering or similar.
- Minimum of 3 years of experience in a customerfacing technical role (Helpdesk Technical Support Customer Success Customer Service) or hands-on experience providing technical assistance for industrial/energy systems.
- A proven track record of managing customer relationships and handling technical requests through ticketing tools (e.g. Zendesk JIRA ServiceNow).
- Experience supporting SCADA industrial automation or remote monitoring systems preferably within the energy sector.
- Solid understanding of networking fundamentals (TCP/IP routing switching VPNs) and experience troubleshooting communication issues.
- Experience diagnosing hardware and communication interfaces (Ethernet RS485 converters gateways).
Familiarity with industrial communication protocols such as Modbus (RTU/TCP) IEC104 OPC or similar.
- Strong written and verbal English communication skills
- We conduct pre-employment background screening
What Is Preferred
- And if youve got these in your back pocket consider it a bonus:
- Knowledge of renewable energy technologies (Solar PV Wind BESS or hybrid plants).
- Experience working with dataloggers field devices PPCs PLCs or RTUs in industrial or energy environments.
- Practical experience with SCADA commissioning power plant controllers or communication network setup in energy plants.
- Basic knowledge of Linux environments (logs services commands).
- Ability to read and work with electrical diagrams and single-line drawings; experience with AutoCAD.
- Ability to write clear technical reports and communicate effectively with customers after troubleshooting and support activities.
- Understanding of cloudbased monitoring platforms or remote data acquisition architectures.
- Experience creating or maintaining technical documentation user guides or troubleshooting procedures.
- Basic scripting or programming knowledge (Python bash SQL).
- Familiarity with cybersecurity basics related to industrial networks.
As a candidate you excel as a team player collaborating seamlessly with cross-functional teams. You are proactive and have a self-learning mindset. Your strong organizational and planning skills enable you to prioritize tasks effectively. Additionally your exceptional customer-facing abilities include effective communication active listening empathy and the capacity to troubleshoot and resolve issues promptly and professionally.
*Immigration-related employment benefits for example visa sponsorship are not available for this position*
Required Experience:
IC
About Company
Driven by our purpose of safeguarding life, property and the environment, DNV enables organizations to advance the safety and sustainability of their business.
