Senior Officer, Distribution Services (Brokerage)

The key responsibility is to support Brokerage counter administrative services covering new business application documents payments and after sales service from Broker the role is also support and maintain application forms and materials inventory stock and delivery logistics to business partners.

Position Responsibilities:

• Provide Brokerage counter administrative services

• Handle daily incoming application documents and payment submission including NB paper applications after sales services forms & documents and payments from Broker partners

• Handle daily outgoing documents including disbursement cheques marketing materials and policy contract delivery arrangements to Broker partners via courier services

• Arrange NB and after sales application documents with scanning team and prepare payment header for cashier upload

• Support administrative email enquiries from Broker partners/Business team

• Support and maintain inventory stock of product and marketing materials application forms promotional materials and incentive items and delivery logistics

Required Qualifications:

• Certificate / Diploma holder in any discipline

• 3 - 5 years of relevant working experience in individual insurance industry/Brokerage is preferable

• Customer services experience is well regarded

• IIQE/LOMA qualification is an advantage

• Attentive to details proactive and responsible

• Good communication and interpersonal skills with (internal & external business partners)

• Ensure quality and effective service delivery

• Strong analytical and problem-solving skills

• Good command of both spoken and written English and Chinese

• PC literate in Word Excel and Chinese word processing

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .