Senior Specialist, IT Vendor Management

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Role Overview

We are seeking an experienced IT Vendor Management professional to own and optimize our external partner ecosystem. The ideal candidate brings58 years of experience in the IT industry with a strong track record of managingmultiple vendorsacross software hardware cloud and managed services.Prior experience in a vendor-side Service Delivery Manager (SDM) roleis highly valued as is adatadriven mindsetwith handson data analysis capabilities. You will act as the strategic bridge between the business and technology partners ensuring performance compliance and cost efficiency.

Key Responsibilities

Vendor Strategy & Relationship Management

• Manage the endtoend lifecycle ofmultiple IT vendors including software publishers hardware suppliers MSPs and cloud providers.

• Leverageprior SDM experienceto anticipate operational risks drive service improvements and hold vendors accountable to SLAs with a deep understanding of service delivery frameworks.

• Build and maintain executivelevel relationships with vendors to align roadmaps and secure favorable commercial terms.

Performance & Governance

• Define track and report on KPIs and SLAs using adatadriven approachanalyzing performance trends identifying root causes of service failures and driving corrective action plans.

• Lead quarterly business reviews (QBRs) with vendors supported by quantitative analysis of service levels incident trends and financial performance.

• Mitigate risks related to vendor dependency security compliance and business continuity.

Contract & Financial Management

• Lead contract negotiations renewals and amendments with a focus on both cost optimization and service quality.

• Manage the IT vendor budget; usedata analysisto model spend scenarios identify cost optimization opportunities and detect billing discrepancies.

• Partner with Legal and Finance to ensure contracts meet regulatory and security requirements.

Data Analysis & Reporting

• Own vendor performance dashboards and executive reports utilizing tools such as Excel Power BI Tableau or SQL to transform raw data into actionable insights.

• Analyze vendor landscape to identify consolidation opportunities redundancy and total cost of ownership (TCO).

• Use data to support strategic decisions such as insourcing vs. outsourcing vendor selection and contract negotiations.

Crossfunctional Collaboration

• Work closely with internal IT teams (Infrastructure Applications Security) to translate technical needs into vendor scopes of work.

• Act as the primary escalation point for vendorrelated issues leveraging both SDM best practices and data to resolve conflicts effectively.

Qualifications & Experience

Required Experience

• 58 yearsof professional experience in IT vendor management IT procurement IT sourcing orvendorside Service Delivery Management.

• Proven experience managing multiple vendors simultaneouslywithin the IT industry (SaaS hardware cloud or IT services).

• Demonstrated ability to work with complex contracts SLAs and service delivery models.

Preferred Experience

• Prior Vendor SDM Experience:Background in a Service Delivery Manager role on the vendor side giving you firsthand insight into how vendors operate manage SLAs and handle escalations.

• Data Analysis Background:Strong proficiency in analyzing large datasetsexperience withExcel (advanced) SQL Power BI Tableau or similar toolsto drive vendor insights and business decisions.

Technical & Soft Skills

• Deep understanding of IT infrastructure cloud platforms (AWS Azure GCP) and enterprise software licensing.

• Strong commercial acumen with negotiation skills and familiarity with contract fundamentals.

• Excellent stakeholder management and communication skills able to bridge technical and business audiences.

• Proficiency with vendor management systems (e.g. SAP Ariba Coupa ServiceNow) is a plus.

Education

• Bachelors degree in Business IT or equivalent experience.

• Certifications such asITILCIPSCPSM orCertified Vendor Management Professional (CVMP)are highly desirable.

Key Success Factors

• Vendor Consolidation & Optimization:Ability to rationalize vendor portfolios using data analysis to reduce costs and complexity.

• Service Delivery Excellence:Leverage SDM experience to improve vendor responsiveness and reliability.

• DataDriven Decision Making:Translate complex vendor data into clear actionable recommendations for leadership.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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