Incident Management Lead ()
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Job Location:
Letterkenny - Ireland
Monthly Salary:
Not Disclosed
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
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Job Type: Permanent
Job Location: Letterkenny GDC (Hybrid: 3 days onsite per week - coverage during Ireland hours including Saturday and Sunday on a rotational basis)
Do you have a track record in leading and coordinating high-severity incidents end-to-end acting as the single point of contact to restore service quickly and reduce business impact
Are you ready to join a global IT company where youll have the autonomy to shape your career
Join TCS as anIncident Management Lead!
Join a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre were proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber we foster a culture of continuous learning innovation and respect. Our people are at the heart of everything we do collaborating across teams geographies and disciplines to drive real change for clients around the world. Be part of something global grounded in Donegal.
Careers at TCS: It means more
TCS is a purpose-led transformation company built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you it means more to make an impact that matters through challenging projects which demand ambitious innovation and thought leadership.
The Incident Management Leadis a mission-critical role responsible for the rapid resolution of high severity incidents to ensure service continuity protect customer experience and minimize business disruption.
The role leads end to end incident response across technical and business stakeholders in a 247 operational environment. The role ensures business continuity operational stability and excellence in incident response during critical service disruptions.
You will work directly with senior technical and business stakeholders running war rooms/bridge calls and delivering clear timely communications during critical events.
You will strengthen your ITIL/ServiceNow capability through playbooks simulations and continuous improvement (RCA/RFO trend analysis) helping prevent repeat incidents and improving operational resilience.
The key objectives are to:
Your Profile
Essential skills/knowledge/experience:
Rewards & Benefits
TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages feature pension health care life assurance laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.
Diversity Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).
We welcome and embrace diversity in race nationality ethnicity disability neurodiversity gender identity age physical ability gender reassignment sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview please contact us with the subject line: Adjustment Request or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail Yahoo Mail and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity.
Due to the high volume of applications we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
IND1
Job Type: Permanent
Job Location: Letterkenny GDC (Hybrid: 3 days onsite per week - coverage during Ireland hours including Saturday and Sunday on a rotational basis)
Do you have a track record in leading and coordinating high-severity incidents end-to-end acting as the single point of contact to restore service quickly and reduce business impact
Are you ready to join a global IT company where youll have the autonomy to shape your career
Join TCS as anIncident Management Lead!
Join a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre were proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber we foster a culture of continuous learning innovation and respect. Our people are at the heart of everything we do collaborating across teams geographies and disciplines to drive real change for clients around the world. Be part of something global grounded in Donegal.
Careers at TCS: It means more
TCS is a purpose-led transformation company built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you it means more to make an impact that matters through challenging projects which demand ambitious innovation and thought leadership.
- Join a leading global IT services organization
- Be part of an exciting team where you will be challenged every day
- Gain exposure to innovative technology
The Incident Management Leadis a mission-critical role responsible for the rapid resolution of high severity incidents to ensure service continuity protect customer experience and minimize business disruption.
The role leads end to end incident response across technical and business stakeholders in a 247 operational environment. The role ensures business continuity operational stability and excellence in incident response during critical service disruptions.
You will work directly with senior technical and business stakeholders running war rooms/bridge calls and delivering clear timely communications during critical events.
You will strengthen your ITIL/ServiceNow capability through playbooks simulations and continuous improvement (RCA/RFO trend analysis) helping prevent repeat incidents and improving operational resilience.
The key objectives are to:
- Restore normal service operations at the earliest possible time.
- Minimize business impact and downtime during critical incidents.
- Ensure clear timely and consistent stakeholder communication.
- Drive continuous improvement through trend analysis and root cause prevention.
- Lead and coordinate Major Incident (P1/P2) lifecycle management.
- Function as Single Point of Contact (SPOC)during highimpact incidents
- Drive bridge calls / war roomsand engage crossfunctional teams.
- Ensure SLA/OLAcompliant communications(MINs updates restorations)
- Validate incident impact severity and priority.
- Perform and govern RCA/RFOwith Problem Management
- Maintain incident documentation and dashboards via ITSM tools.
- Strengthen operational readiness through training simulations and playbooks.
Your Profile
Essential skills/knowledge/experience:
- ITILdriven Major Incident expertise.
- Strong leadership under highpressure situations.
- Excellent stakeholder communication and coordination.
- Handson proficiency with ServiceNow / ITSM platforms.
- Exposure to monitoring tools (Splunk Dynatrace etc.)
- ITIL accreditation.
- Microsoft Certified: Windows Server.
- ServiceNow Certified System Administrator.
Rewards & Benefits
TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages feature pension health care life assurance laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.
Diversity Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).
We welcome and embrace diversity in race nationality ethnicity disability neurodiversity gender identity age physical ability gender reassignment sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview please contact us with the subject line: Adjustment Request or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail Yahoo Mail and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity.
Due to the high volume of applications we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
IND1
About Company
We strongly believe global challenges need global solutions. We are continually engaging with our employees, clients, partners, public institutions, and community organisations across the world to step up and rise to the occasion. We are #OneTCS. A part of the Tata group, India's lar ... View more
