Verification Officer (Letterkenny)

• Job Title: Verification Officer 
• Location: Letterkenny NDLS Centre 
• Hours: 22 p/w
• Rate:  14.30p/h

Overview of the role

• Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation Document Validation and NDLSFO Business Rules.
• To process applications within a defined timeframe ensuring the highest standards of customer service are achieved.
• Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded  to the NDLS Front Office Solution
• Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology
• Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.
• Ensure a full understanding of SOPs and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
• Ensure any serious discrepancies security breaches or any breaches to data is reported immediately to the Regional Supervisor NDLSFO Helpdesk Operations Manager and Head of Security.
• Flexibility to travel  to cover in NDLS Centres other than your base location
• Commitment to working Saturdays as part of a fair roster rotation of same

This is not a definitive list and other duties may be added on an Ad hoc basis

Qualifications :

The ideal candidate for this role is someone who has experience in Customer Service oriented roles.

The successful candidate should have the following qualifications and experience:

• Leaving certificate and/or FETAC 5 skills certificate
• At least 1 year of Customer Service Experience
• Excellent communication skills (verbal and written)
• Strong Computer Skills & general PC Proficiency
• Problemsolving abilities
• Excellent communication and people skills are vital to this role
• Irish Speaker is an advantage 

To be considered for this role you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

Additional Information :

At SGS we believe in rewarding our employees for their hard work and commitment. As part of our team you would be eligible for:

• Pension scheme Life Assurance 
• 22 Days Annual Leave (increasing with service) plus bank holidays 
• Length of Service Awards 
• Health & Wellbeing initiatives 
• Maternity & Paternity Top Up 
• Bike to work & Taxsavers tickets for Rail/Bus/Luas

SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race colour religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law. 

APPLY NOW for full consideration if you are selected for an interview or further consideration we will be in touch with you directly.  

Remote Work :

No

Employment Type :

Part-time