Rep, Customer Service 12 FTC Fluent German & English

This is whereyour work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

Rep Customer Service Representative 12 month Contract

Reporting to the Customer Care Supervisor the Customer Care Representative will demonstrate a thorough understanding of sales order processing will provide administrative support within Baxter guidelines This position will be based at our Ireland Welch Allyn location in Navan Co Meath. Have an open mindset and good attitude team player working in a value-based cross functional team working together to execute the Customer Care Mission.

Managing Accounts for the German Market whilst being back up to another market.

Key Responsibilities:

• Accurate processing monitoring and acknowledgment of the customers orders & quotations within the system

• Meeting ship commit date within agreed timescales updating the customer of any changes to the ship commit dates.

• Order Processing:

• Ensure your customers orders are placed on the system in a timely and accurate manner in line with the current sales order process in order to meet customer and operations lead-time requirements. Participates in process improvements.

• Pricing: Ensure your customer price list and agreed discounts are on the system and signed off. Any special promotions for your customers are recorded in the appropriate system. Ensure variances to price list or special discounts have received appropriate approval and are communicated to customers.

• Processing of credits/debits.

• Processing & managing invoice queries both in SAP and in customers portal

• Support:

• Provide telephone support and product related queries.

• Support sales force platform.

• Provide e-mail activity in a timely manner.

• Revenue Risk Reporting Weekly

• Internal functional meetings

Background Requirements:

• Diploma/Degree in business or related field (educational requirements can be supplemented by relevant experience).

• Fluency in English & German Dutch an advantage

• Minimum of 4-6 years successful experience in a customer focused position.

• Demonstrated interpersonal flexibility strong oral and written communication.

• Ability to work in cross functional teams

• Strong organizational skills with the ability to prioritise work based on business needs.

• Proven ability to exercise good judgement. Reputation of being results and quality driven.

• Proficient keyboard and computer skills including excellent knowledge of Excel and MS Word or equivalent spreadsheet and word processing applications.

• Ability to numerate and accurate particularly in relation to data integrity.

• Working knowledge of SAP or similar order management and processing systems.

What are some of our benefits

of working at Baxter

• Competitive total compensation package

• Professional development opportunities

• High importance placed on work life balance

• Pension

• Health Insurance

• Life Assurance

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

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