Customer Service Administrator

Join Our Team: Customer Service AdministratorWere excited to welcome a new Customer Service Administrator at our North West locationNavigate your future and lock in your career as we keep our canals open and Hours & LocationThis role follows 37 hours Monday to Friday working pattern. The vacancy will be offered on a remote working basis with a requirement to attend the hub at Ellesmere Port once a week and meetings every month at Burnley and Ellesmere Overview The role of Customer Service Administrator is to deliver excellence in customer service. This will involve supporting our customers both over the telephone email and online notice boards. The role will also involve general administration and financial support to the regional ResponsibilitiesBeing part of the regional customer service team ensuring that all telephone and email enquiries are managed in a friendly helpful professional and conscientious customer enquiries to resolution and in line with our service level agreements in a timely manner through our customer relationship management system communicating navigational updates such as restrictions closures and advice notices via online customer notice booking lock passages and pre-bookable moorings for boaters via online customer licensing reports faults and failures of boater Customer Service Facilities such as elsans pump outs and bins. Liaising with contractors to update live with internal insurance team to progress and resolve insurance all incoming reports of customer accidents incidents and/or near misses via our internal health and safety accurate and timely communication for our customers via online notice boards social media and our the organisation of events and functions within the waterway for both internal and external administration services for the waterway including minute taking organisation of occupational health visits and updating of training accurate and clearly presented reports that support the needs of the accurate and well organised systems of records that are easily retrievable (e.g. Sharepoint)Use SAP to provide financial and administration services to the waterway to ensure effective ordering of materials and supplies to work with notifications and other financial processes. Tasks will include raising purchase orders and invoices and actioning goods that diversity and inclusion are integrated into all aspects of Trust youYoure a reliable customerfocused team player who communicates clearly and professionally across phone email and digital channels. You stay calm under pressure handle challenging situations with confidence and tact and manage your workload with strong organisation and attention to detail. Youre comfortable using digital systems maintaining accurate records and supporting both customers and colleagues. Most importantly you bring a positive inclusive approach and enjoy delivering great service in a fastpaced & QualificationsProven experience in a customer service environment e.g. providing front of house services via telephone email notice boards post email social media etc. Proven experience of skills that allow you to inform help and advise customers clearly and professionally and liaise with other to deal with difficult and potentially confrontational in the use of the MS Office word processing and spreadsheet patience politeness tact and diplomacy when addressing customer enquiriesCalm under pressure with good prioritisation skillsAbility to provide a positive interaction and experience with customers on the phone and face to reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore if you are interested please submit your application as early as & ApplicationIf you have any questions feel free to reach out to us at We encourage early applications as we may close the vacancy once we receive enough suitable We OfferWe offer an annual salary of 25163. Enjoy a competitive pension scheme increasing holiday entitlement and a range of employee benefits. For a full breakdown of our benefits check out our brochure here:EVP - 1. Learn more: LP