Backend Engineer

At Gradient Labs were on a mission to make exceptional customer service the norm.

Founded in 2023 weve quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle even the trickiest high-stakes customer support queries safely and effectively all while giving them the visibility and control they need to trust the outcomes.

Were a small but mighty team of builders from leading companies like Monzo Pleo and Google. We work in a hybrid model from our London office a short walk from Liverpool Street Station where we collaborate and connect 2-3 days a week.

If youre excited to tackle some of the hardest problems in AI and help shape the future of customer operations wed love to hear from you.

How youll make an impact

This isnt a maintenance role or a feature factory. At Gradient Labs you will own systems that matter from the first architectural decision through to production scale and everything that breaks along the way.

Youll work on the infrastructure that makes autonomous AI agents actually reliable in the real world. That means building for failure designing for observability and shipping with conviction not waiting for a perfect spec that will never arrive.

• Build the OS for AI Agents Contribute to a safe scalable platform that lets us iterate on autonomous agent capabilities faster than anyone else. You are building the infrastructure that makes AI actually work in production.

• Ship Resilient Systems Design and own systems that hold up under failures retry storms and resource starvation with full observability baked in. Reliability is a baseline not an aspiration.

• Take Products from 0 1 Scale Scope something from scratch make the early architectural calls and stay responsible for it as it grows. We build with conviction and we see things through.

• Move Fast Ship Often Iterate in small increments. Multiple deploys a day. Comfort with ambiguity is not optional it is the job. The mission moves faster than the roadmap.

What youll bring

• Substantial tenure building production software at a fast-growing company fintech AI consumer tech or any environment where pace and stakes were both high

• Proven experience owning complex high-stakes systems end to end not handing off at merge but staying accountable through observability iteration and scale

• Deep fluency in Go (Golang) and comfort operating across a modern backend stack (PostgreSQL Temporal GCP Kubernetes)

• A product instinct that goes beyond technical elegance you think from the customer backwards and bring that into every architectural decision

• Senior Staff Principal or Distinguished level in practice someone who has operated with real scope and real accountability

• Genuine excitement for autonomous AI as a platform shift not a trend you want to build the infrastructure that makes agents genuinely reliable

• Strong opinions loosely held conviction without ego and always willing to be wrong in pursuit of the right answer

Why join Gradient Labs

This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years every company will need to embrace AI-powered operations to stay competitive and this role puts you right in the middle of that transformation.

Youll tackle challenging and new problems work with some of the most exciting brands across different industries and be surrounded by a passionate smart team thats driven to build something groundbreaking.

Required Experience:

IC