Operations Assistant Apprenticeship

At the Cumberland Building Society we are on a journey through a digital revolution and were looking for people to help us deliver a world class service to customers something you wouldnt see anywhere else.

During your time with us well show you what it means to be part of Team Cumberland. Youll see and experience various roles within the business and can try your hand at different skills. Well support you in your apprenticeship by ensuring you get the time and resources you need to complete coursework.

Alongside all of that we will show you what Kinder Banking means to us and how you could be part of its future.

These Apprenticeship roles sit within our Operations function and span several teams who all play an essential part in how we service the needs of our customers.

Youll play a key part in ensuring that an excellent service is provided and youll work within some of the following teams:

• Payments (responsible for moving funds from and to the society)
• Investment Servicing (responsible for the admin of our savings and current accounts)
• Customer Care (our Contact Centre)
• Mortgage Redemptions (responsible for registering and deregistering title deeds)
• Mortgage Servicing (responsible for the admin of our mortgage accounts)

Your work will support us to meet both internal and external customer expectations working together to achieve our service level agreements. Youll become multi skilled in key tasks supporting the delivery of excellent customer service in all teams that are under the apprenticeship scheme within Operations.

Youll attend training events to support your learning and development and complete a Level 3 Business Administration Apprenticeship.

About you

To be successful youll have the ability to communicate with people at all levels to build and sustain relationships with customers and colleagues alike as well as working on the ground with people across all areas.

Youll be comfortable working towards deadlines and adept at progressing tasks both as part of a team and on your own initiative.

Youll also have a passion and drive to learn new systems and processes.

Our Promise to You

• Salary - 20964 p.a.
• Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 2 days.
• Learning and Development opportunities - We want you to grow in your role. Well work together to support your personal and professional development.
• Health and Wellbeing - a calendar of events and activities throughout the year Mental Health & Wellbeing champions and Cycle to Work scheme.
• Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.

Sound Good

The closing date for these positions will be 08May 2026 but we might approach you before to invite you to our assessment day. So if you think youve got whatwere looking for keep an eye on your inbox.

Were here to create a banking experience thats kinder to people and planet.

Unlike banks we dont have public or private shareholders which means we can invest 100% of our profits back into our business. As a result our business is purpose-led financially strong socially responsible and always focused on our people planet and communities.