Services Growth Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Job Title: Services Growth Manager

Term: 12 month Fixed Term Contract

Salary: starting from 66079 (depending on experience)

Location: Peterborough UK

Closing Date: 19th April 2026

Benefits:

• 25 days annual leave

• Up to 18% Bonus

• Car Allowance - 625pcm

• Contributory pension scheme - Caterpillar will double the employees contribution Up to 10%

• Contributory share scheme - Caterpillar will match 50% of the employees contribution.

• Optional flexible benefits including access to health and dental care plans EV car lease holiday purchase.

This role is based 5 days a week at the Peterborough facility.

About IPSD

Caterpillars Industrial Power Systems Division (IPSD) designs tests and manufactures 0.5 to 18L Cat and Perkins engines that power over 5000 applications including Marine Petroleum Industrial Applications Electric Generators and Locomotives. Caterpillars company strategy includes sustainability as one of four focus areas and IPSD is engaged and actively preparing green energy solutions for the future.

The Opportunity

The Services Growth Manager position sits within the Service and Customer Support (SC&S) department of IPSD and will be focused on the Perkins service network performance and growth objectives. This is a global role that will work closely with our sales teams product support teams and distribution partners to grow Service Revenue. This role will be key to developing service solutions that will help engage our distribution partners and grow profitably in the service business.

You will provide first line of support coordination of services problem resolution and/or recommendations on selected products and services. You will also be managing our Hypercare and PPP Service Offerings; including oversight to ongoing projects service improvements future strategy development and cross functional collaboration.

What You Will Do:

• Act as the main point of contact in relation to our Hypercare and PPP service offerings.

• Work collaboratively across multiple teams to continue to develop these service offerings set deadlines assign responsibilities and monitor and summarise project progress

• Management and cascade of the communication plan including ownership of internal governance employee communication and collaboration with support functions.

• Prepare high quality presentation materials to communicate the strategy and its implementation to stakeholders at all levels of the organisation

• Answer inbound customer service inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.

• Address minor coverage issues and resolve minor complaints ensuring all customer communication is clearly documented.

• Identifying issues and determining appropriate course of action for effective resolution.

• Processing results from analysis of technical data.

What You Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Expert:

• Provides customer focused vision strategy and leadership that exceeds customer expectations.

• Persuasively articulates the link between customer focus and enhanced business success to stakeholders.

• Develops best practices to create evaluate and enhance customer loyalty that are sought by others within and outside the organization.

Effective Communication; Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviours.

Level Extensive Experience:

• Excellent communication and stakeholder management skills across multiple levels of the organisation

• Communicates well downward upward and outward

• Employs appropriate methods of persuasion when soliciting agreement.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with internal customers external customers and peers.

Level Extensive Experience:

• Communicates to customers regarding expectations of all parties.

• Participates in negotiating the terms of the business relationship.

• Conducts periodic reviews of work effort progress issues and successes.

• Maintains productive long-term relationships with both internal and external customers.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools techniques and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment.

Level Extensive Experience:

• Implements procedures and policies within a data processing function.

• Teaches others how to improve the validity and reliability of data used in various analyses.

• Evaluates best practices of data gathering and analysis within the industry.

Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

Level Working Knowledge:

• Uses value selling techniques to successfully engage customers.

• Discusses issues and considerations regarding current value selling practices and recommends potential improvements.

• Quantifies proposed costs benefits and value in customer terms.

• Defines and documents value-added activities and their benefits to customers beyond the initial sales transaction.

What Will Set You Apart

• Stakeholder Management

• CrossFunctional Collaboration

• Service Strategy Development defining and managing service offerings

• Commercial Acumen understanding cost value and customer impact of services

• Understanding of warranty products/Service plans etc

What You Will Get

You will gain handson global project leadership experience working across regions and cultures alongside direct exposure to Caterpillar Dealer and Perkins Distributorfacing projects. This role provides the opportunity to lead enterpriselevel initiatives that drive services growth while developing strong change management capability to support successful adoption and delivery. You will benefit from regular interaction with all levels of management building visibility confidence and influence as well as having the opportunity to present to large audiences strengthening your communication and stakeholder engagement skills.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications the criteria for the position may be enhanced to facilitate shortlisting. #LI

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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