Manager Pre-Sales Solutioning

Job Description:

Were building something special at DXC Technology!! DXC Technology is committed to building diverse inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women underrepresented groups and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive accessible environment for everyone.

We currently have an exciting opportunity for an experienced Integration Solutions (IS) Service Line Architect (SLA) to join our Integration Solutions (DXC Intelligent Operations Platform Enterprise Service Management (ESM) SIAM and ITSM Integrations Practise in the UK

Successful candidates are required to be UK based currently hold SC clearance or eligible for vetting

As an Integration Solutions Service Line Architect you will shape propose and assure complex Enterprise Service Management (ESM) and Service Integration and Management (SIAM) solutions for large-scale organisations frequently within the UK Public Sector. Acting as a subject matter expert you will define and govern solution architectures across the DXC Intelligent Operations Platform leading ITSM tools (including ServiceNow SMAX CASD Remedy) API and e-bond integrations and observability platforms (such as Dynatrace).

You will collaborate with clients bid and pursuit teams and delivery leadership to support solutions from pre-sales through assurance ensuring they are robust scalable and commercially viable.

Key Responsibilities:

Pre-Sales Solutioning & Deal Leadership

• Lead consultative solution design from initial discovery through to deal closure translating business objectives and constraints into clear deliverable architectures and cost models.

• Own the solution scope during pursuits ensuring architectural integrity managing risks and assumptions contributing to commercial strategy and providing price-to-win inputs and executive-level value narratives.

• Develop and deliver high-impact client presentations and demonstrations confidently representing solution capability in customer forums.

ITIL-Aligned Service Design & Governance

• Integrate and align DXC managed services within an ITIL 4aligned service framework leveraging existing client or DXC internal processes roles RACI models governance forums and supporting artefacts.

• Review client SLA and KPI frameworks working with DXC Service Lines and delivery teams to validate achievability measurability reporting and alignment with the proposed operating model and supporting informed discussions internally and with clients.

ITSM Tooling & Integrations (DXC Intelligent Operations Platform or Customer ITSM)

• Review and design ITSM integration architectures between the DXC Intelligent Operations Platform and customer ITSM systems leveraging e-bonding REST/API and batch interfaces across incidents changes requests CMDB catalogue monitoring and related domains.

• Review and validate data models mappings and reconciliation approaches to ensure solutions support accurate service reporting automation and operational integrity.

SIAM Operating Model

• Review and define SIAM operating model approaches covering governance structures service partitioning process integration multi-supplier roles and responsibilities and performance management alignment.

• Support and assure engagements where DXC acts as Lead Service Integrator or Performing Supplier validating role clarity accountability boundaries and alignment with the proposed commercial and delivery model.

Observability & Monitoring

• Review and define the Dynatrace monitoring approach including discovery strategy instrumentation patterns tagging standards dashboard concepts alerting models and supporting demonstrations where required ensuring alignment with service KPIs and automation policies.

Service Catalogue & Fulfilment

• Review and define Service Catalogue structures and request fulfilment models reviewing workflows to identify opportunities for automation across Service Lines shift-left strategies and improved user experience aligned to the proposed operating model and tooling capabilities.

Cross-Functional Scope

• Review and support cross-functional aspects of the solution including security and compliance guardrails non-functional requirements accreditation considerations data and reporting auditability and alignment with enterprise architecture standards.

Transition & Transformation (T&T)

• Define Transition & Transformation approaches for assigned scope areas covering cutover strategy adoption considerations data migration approach hypercare and operational readiness criteria.

• Validate delivery feasibility and support clear handovers to build and run teams ensuring transition assumptions dependencies and risks are well understood.

Portfolio Feedback & Practice Leadership

• Capture and consolidate field and customer feedback to inform the evolution and refinement of DXC portfolio and practice offerings.

• Mentor and coach Service Line Architects promoting solution quality consistency and reuse through repeatable patterns standards and accelerators.

What youll bring

Musthave

• Bachelors degree in Engineering Computer Science or equivalent practical experience.

• Several years systems integration; including solution architecture (presales delivery assurance).

• Proven experience designing and deploying enterprise scale ESM/ITSM solutions.

• Strong knowledge of ITIL 4 modern ITSM platforms (such as ServiceNow SMAX BMC Remedy CASD or equivalent) and API / e-bond integration patterns.

• Demonstrated experience working on UK Public Sector engagements including governance assurance and commercial considerations.

• Excellent communication skills with the ability to act as a trusted advisor simplify complex topics and influence senior stakeholders.

• Experience working with third-party suppliers COTS products and bespoke solutions within multi-vendor environments.

Nicetohave

• Exposure to AIOps intelligent automation analytics and enabling technologies such as discovery monitoring patching tools data platforms/data lakes and modern service catalogue management.

Successful candidates are required to hold SC cleara

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.