Guest Service Team Leader

• Ensure high standards of services provided for guests and the attainment of both the Rooms and Food & Beverage Departments qualitative and quantitative targets 

• Conveys the hotels image and atmosphere through his/her exemplary attitude warm and friendly welcome availability and frequent presence in the field 

• Manages and motivates Reception teams in order to improve sales and the quality of F&B and Front Office services 

• Manages the movement and fluidity of the host-ables to ensure optimum efficiency and reactivity of peak guest service periods at reception and F&B outlets and leisure  

• Improve the departments result by increasing sales and productivity of F&B and Front Office point of sale 

• Actively upsell ALL memberships to maximise guest engagement and revenue. 

• Proactively upsell room categories car parking and leisure memberships to maximise total revenue per guest. 

• Deputises for the Front Office Manager in her absence 

Qualifications :

• Proven experience in a front office or reception role preferably with supervisory responsibilities.
• Strong leadership and team management skills with the ability to motivate and coach staff.
• Excellent customer service communication and interpersonal skills.
• Ability to work in a fast-paced environment multitask and solve problems efficiently.
• Flexibility to work varied shifts 
• Experience with hotel PMS systems (e.g. Opera) is an advantage.
• Hospitality or customer service qualification (preferred).

Additional Information :

What will you get

Having great people involves great rewards! As an employee of Accor you will be part of a world leading hospitality brand offering many other perks such as:

• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• Recommend a friend scheme
• Employee Advisory Service
• ... And much more !

Remote Work :

No

Employment Type :

Full-time