Director, Retention Programs

About the role:

The Global Retention Programs team are experts in ensuring that Gartners largest clientsretainand grow their business with the company. The team acts as internal consultants to Sales and Serviceleadersandalsoplays a critical role in providing Gartners Operating Committee with regular recommendationsinsightsand opportunities to shape the companys retention and growth strategy.

What you will do:

• Lead cross-functionally to improve retention and growth within Gartners largest most strategic accounts

• Leada team of GRP associates focused on Global Accounts effectivelycoaching them to mitigate risk and support channel growthby aligning best-practiceretention and growthplays tocomplex account scenarios

• Lead strategic projects and initiatives with insights to the Operating Committee

• Influence senior leaders within Gartner with regular interactions across SalesService BTI ConferencesProductand other business units

• Challenge team to innovate client-facing processes deliverables and advise on successful strategies to influence account team actions and success rate with clients

What you will need:

• Bachelorsrequired MBA or masters degree preferred.

• 10 years relevant business experience including successfully leading strategic transformation initiatives plus:

• 4Business Transformation experience working with senior executives

• Previousleadership connector of people concepts and applications.

• Must behigh energyandhighly motivatedindividual;goal and results orienteddemonstratesa bias for action and disciplined execution.

• Comfortable navigating ambiguity driving clarity and executing in a fast-paced dynamic environment.

• Demonstrated ability to partner with and influence senior executives and align diverse stakeholders around strategic priorities.

• Able to translate complex concepts simply anddistilkey so whats for an array of stakeholders.

• Ability to toggle between strategic considerations and tactical implications helping to deliver the approach and execute to create specific deliverables.

• Strong and effective communication skills; ability to present to senior leaders as well as peers in a clear manner fostering dialogue and helping to drive decisions.

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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