VodafoneThree Regulatory Lead

Were creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents we will transform customers experience and create a best-in-class network for coverage connectivity and reliability delivering greater value and more choice for the nation than ever before.

There are very few moments in our careers where we can feel the ground shifting beneath us where we can sense that something bigger than weve known before is taking shape. Were not just building a company. Were going to build a culture a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience in what it is a career-defining opportunity.

The Legal Counsel/Regulatory Lead supports the day-to-day regulatory activities of VodafoneThree. The role involves providing high-quality expert practical legal and regulatory advice across VodafoneThrees consumer and enterprise business enabling regulatory compliant customer propositions and communications. The role supports the design and delivery of compliant customer journeys and contributes to embedding regulatory governance in commercial decision making. 

The Legal Counsel/Regulatory Lead acts as a trusted advisor to commercial product and marketing teams translating complex regulatory obligations into clear and actionable guidance. You will business partner and act as a key regulatory advisor on consumer-facing proposition design terms and conditions and communications. 

The ideal candidate will be a qualified lawyer or experienced regulatory advisor with experience in UK consumer protection law and Ofcom regulatory frameworks. They should have an understanding of telecoms products customer journeys and the regulatory and legal frameworks that govern them. The role demands exceptional communication skills and gravitas the ability to influence cross-functional stakeholders and a proven track record of successfully designing and implementing compliant product journeys and governance frameworks. KPIs include customer journey compliance regulatory sign-off SLA enforcement risk management and integration compliance. 

What youll do

• Regulatory implementation: Support the design development and delivery of compliant customer journeys propositions and communications across VodafoneThree consumer and business brands ensuring compliance with Ofcom and CMA roles. Ensure that approach aligns to strategic goals.

• Advisory & Documentation: draft review and approve customer-facing materials ensuring they meet business and regulatory requirements. Provide specialist expert counsel on consumer law and regulation. 

• Commercial Governance: Participate in proposition and pricing approval forums ensuring regulatory and legal issues are identified early and managed effectively. 

• Integration Compliance: Support the integration of Vodafone and Three consumer products and systems identifying regulatory risks and ensuring consistent compliance standards are applied across legacy businesses. 

• Stakeholder Engagement: Work collaboratively with colleagues in Legal Regulatory Policy Product Marketing and Operations to implement practical compliance solutions and foster a culture of proactive regulatory delivery. 

• Regulatory Enforcement support: Assist in management regulatory engagement investigations and complaints preparing legal responses and briefing materials as required. 

• Continuous Improvement: Help evolve playbooks templates and guidance notes to improve consistency efficiency and understanding of regulatory requirements across the business.

Qualifications :

Who you are.  

• Qualified lawyer or experienced regulatory advisor with experience working within a specialist legal/regulatory delivery team advising on UK consumer protection law and Ofcom regulatory frameworks. 
• Understanding of telecoms products customer journeys and the regulatory and legal frameworks that govern them. 
• Demonstrated ability to embed regulatory obligations into commercial and operational processes at scale. Skilled in balancing compliance requirements with commercial and operational realities. 
• Experience in regulatory enforcement including advising on complaints investigations and dispute resolution. 
• Proven ability to interpret legal regulatory and technical requirements and be provide be involved in complex legal/regulatory workstreams related to product integration proposition development and go-to-market delivery and a track record of successfully designing and implementing compliant product journeys and governance frameworks. 

Additional Information :

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Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time