Work Planner Manchester 7674

Title: Work Planner

Contract Type: Permanent Full time 35 hours per week

Salary: 30400 per annum dependant on experience

Reporting Office: Manchester Trafford

Persona: Agile (mixture of home and office working)

Working Pattern: Monday Friday 8 to 4pm*

Closing Date: Monday 13^th April at 11pm

Interview Date: w/c 20^th April at our office in Stretford Trafford.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Benefitsinclude:Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme andmany more

Please click here for the role profile -Work Planner - Role Profile .pdf

Join our North West England Direct Maintenance Team at L&Q:

Our Northwest England Direct Maintenance service is looking for an experienced Work Planner to joinour Responsive Repairs Planning Team. The successful candidates will work within our team of Work Planners and willreport into the Operations Support Team Leader *working in shifts between the hours of 7.45 am and 4.15pm Monday to Friday.

Your impact in the role:

Our customers and residents are at the heart of everything we do and as a member of the NW England Direct Maintenance Service it is vital that you have the passion for great customer service. With the ability and willingness to deliver excellence to both internal and external customers every time.

The post holder will have an opportunity to play a part in delivering a high-impactservice to our residents. They will be responsible for coordinating the planning and scheduling of the Direct Maintenance Trade operatives within the Northwest England reactive repairs service. Managing trade operatives diaries ensuring jobs are completed in a timely manner with a right first-time attitude.

Ensuring that our residentsreceive a satisfactory service and that maintenance issues are resolved in line withservice level agreements.

You must have excellent organisational of emails and adhering to SLAsescalating any issues to your Team Leader or Repairs Assistant Manager

What youll bring:

• Experience in the Housing Sector/Repairs & Maintenance or similar environment as well as Customer Service experience.
• Advanced administration and computer skills required and experience using a scheduling system. (DRS/Opti-time scheduler experience is very desirable).
• Ability to work under pressure in an ever-changing environment and be able to adapt and prioritise.
• You must have excellent organisational and prioritisation skills.
• Confident to communicate both verbally and written with customers.

If you require any reasonable adjustments at any stage during this process including application stage please email

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate Values and Strategy which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

At L&Q we know that diversity and inclusion make us stronger and theyre at the heart of everything we do.

When we recruit we look at what really matters: your skills experience and potential. Were proud to be recognised for creating an inclusive workplace. Were a Disability Confident Leader (Level 3) and weve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair transparent and consistent. Its all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click here to find out more about L&Q and why you should join us!