Key Accounts Apprentice

At Menzies Distribution Solutions we connect suppliers manufacturers and customers through reliable flexible and sustainable logistics driven by experience and a commitment to doing things the right way.

About the role:

With support training and guidance this role has responsibility for ensuring effective provision andcontinuity of best in class customer service. The job holder will ensure that the delivery of service ismonitored and maintained to the levels defined within agreed SLAs and contracts. They will seek to identify and deliver continuous improvement initiatives synergy benefits andstrategic projects with new and existing customers to further operational growth. This role will ensure that the highest standards of health and safety are maintained at all times.

Responsibilities:

• Build and maintain excellent internal and external customer relationships in order to develop aconstantly improving service. By building trust and credibility thoroughly understand thecustomers needs and their supply chain structure. Seek to identify and deliver organic growthopportunities with existing customers and drive for synergy benefits between customers
• Data analysis of existing business to audit customer contribution and identify continuous
  improvement initiatives
• Conduct data analysis to identify critical trends correlations and patterns. Translate thesefindings into actionable recommendations to optimise business performance customersatisfaction and drive strategic growth
• Design maintain and update KPI dashboards for performance tracking. Work closely withinternal departments to manage and update the weekly and monthly reports including thecreation of high-level presentation packs for monthly and quarterly business reviews(MBR/QBR)
• Maintain data records and thoroughly process documentation to ensure data accuracy andoperational continuity
• Independently prioritise tasks and manage competing timelines to ensure all deliverables are met within agreed service level agreements (SLAs)
• Develop implement and monitor of account management ensuring this is in place for all
  nominated accounts
• Improve revenue streams by defending and organically growing existing customer base in linewith agreed budgets
• Deliver value to customers by widening MDSs involvement across the supply chain
• Initiate and manage continuous improvement through cost reduction initiatives and marginimprovement programs
• Thoroughly understand and be able to articulate SLA obligations
• Monitor operational metrics
• Lead and influence by demonstrating Health and Safety behaviours and MDS values
• Seekopportunities to raise the profile of Health and Safety across the business
• Seek opportunities for self-development

Required skills:

• Data manipulation and analysis
• Use of data analytical software
• Engaging with customers
• Priority setting
• Problem solving and decision making
• Continually improving
• Planning and organisation
• Flexible approach
• Self motivated
• Confident
• Must be a driver with car as travel required for role across sites.

Additionally the following experience would be beneficial:

• Experience in logistics warehouse and transport operations desirable but not essential
• Demonstrable experience of customer relationship/facing
• Project management skills desirable

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3 (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 37.4 hours per week

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 50000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.

Interested Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.