Process Automation Lead, 3P

Process Automation Lead 3P Tripadvisor

About Tripadvisor

The Tripadvisor Group connects people to experiences worth sharing and aims to be the worlds most trusted source for travel and experiences. We leverage our brands technology and capabilities to connect our global audience with partners through rich content travel guidance and two-sided marketplaces for experiences accommodations restaurants and other travel categories. The subsidiaries of Tripadvisor Inc. (Nasdaq: TRIP) include a portfolio of travel brands and businesses including Tripadvisor Viator and TheFork.

Are you ready to move beyond incremental improvements and lead a total AI-driven transformation We are looking for a visionary Process Automation Lead to dismantle legacy friction and build a world-class automated experience for the teams driving explosive growth for our Experiences business. You wont just be mapping processes; youll be defining the future of how our Sales and Marketing teams scale.

We are seeking a visionary Process Automation Lead to architect and implement frictionless AI-enhanced experiences for our partner-facing team. You will be the primary driver in enabling our Distribution Partnerships Sales and Marketing teams to 10x their impact. This is a high-autonomy role designed for a strategic leader who can bridge the gap between lean process optimization and cutting-edge AI opportunities. If you are a builder who thrives on dismantling legacy friction and scaling solutions in a fast-paced environment we want you on our team.

Job Location: Remote

This role is a remote position in the country. Occasional travel to company offices as necessary.

Your Impact:

• Strategic Process Mapping:Lead discovery sessions to identify and map high-friction points in the employee and customer journey.

• AI-Driven Transformation:Translate complex AI and automation conceptsincluding Generative AI chatbots and predictive analysisinto scalable solutions for internal teams.

• Next-Gen Workflow Automation:Re-engineer and automate routine tasks to drastically improve resolution speed and accuracy.

• Root-Cause Resolution:Identify and eliminate product or process blockers that cause employee or partner friction ensuring measurable impact on service quality.

• Full-Lifecycle Ownership:Oversee the end-to-end implementation of automation projects ensuring they are scalable data-validated and aligned with our global service-solution strategy.

What Youll Bring:

• Expertise in Scale:5 years of experience in sales or marketing operations with a proven track record of process optimization and automation.

• The Automation Mindset:Deep understanding of Six Sigma methodologies paired with modern AI workflow tooling.

• Technical Translation:A natural ability to collaborate with technical teams and external vendors to turn business needs into seamless delivery.

• Relentless Collaboration:Strong stakeholder management skills with the ability to influence leadership and execute complex roadmaps.

• Customer Obsession:A mindset that puts the partner experience first advocating for simplicity at every touchpoint.

Core Competencies for Success:

• Execution at Speed:You are comfortable challenging the status quo experimenting rapidly and seeking continuous improvement.

• Strategic & Data-Driven:You leverage data to identify opportunities and use an A/B testing mindset to validate solutions.

• Articulate Influence:Exceptional communication skills with the ability to translate technical complexity into clear actionable insights for internal stakeholders.

• Industry Experience:Prior experience in a high-growth tech environment is preferred.

What We Offer

• Competitive compensation packages (routinely benchmarked against the latest industry data) including base salary and annual bonuses
• Work your way with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team with the option to join on-site as often as youd like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel wellness or whatever suits you.
• Travel perks. We believe that travel is employee development so we provide discounts and more.
• Employee assistance program. Were here for you with resources and programs to help you through lifes challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.

Execution is our edge

We act fast experiment learn from failure iterate and improve the solutions of tomorrow across every aspect of our business. Our execution is agile data-driven prioritised and built to scale. We assume no problem is someone elses problem and finish what can be done today knowing tomorrow will bring fresh challenges.

We succeed together

The best outcomes are driven by empathic humble and diverse subject matter experts working toward shared goals. We collaborate relentlessly challenge assumptions give actionable feedback and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth individually and as a team. We celebrate the quality of our effort our learnings and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process please make sure to reach out to your individual recruiter or our team at

If you have any additional questions about careers at Tripadvisor you can email us at We have all the answers!

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