Onsite Support-Technician (mwd) 1383
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Job Location:
Frankfurt am Main - Germany
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an experienced Onsite Support Technician (m/f/d) in Frankfurt am Main for an international long-term IT service project.
You will be responsible for providing on-site technical user support and ensuring smooth IT operations through a professional walk-in center as well as traditional on-site support.
Tasks
- Management of the walk-in center (drop-off/pick-up kiosk) and provision of on-site support services
- First- and second-level support for users regarding Windows Client MS Office and standard software
- Remote support for users and technicians
- Endpoint and Mobile Device Management (MDM)
- Staging and image loading as well as managed deployments
- Conference room and meeting room support (audio/video equipment connections etc.)
- Asset clearing and documentation in the asset management system
- Coordination of hardware repairs with external service providers
- Warehousing & logistics for shipping and remote locations
Requirements
- Experience as an on-site technician or in hardware and software support
- Strong skills in troubleshooting Windows client environments (on-premises)
- Basic knowledge of infrastructure topics (e.g. networks cabling patching)
- Strong service orientation ability to work in a team and a proactive approach
- Excellent written and spoken English skills (C1); German skills are a plus
- Willingness to work shifts and be on call
- Valid work permit/visa for Germany
- ITIL certification is a plus
About Company
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