Senior CRM Manager (all genders)

To further strengthen digital health protection and expand access to meaningful preventive care we are looking for a Senior CRM Manager (m/f/d) to drive our customer engagement and lifecycle marketing initiatives.

Your role in a team

• Own the entire customer lifecycle: lead nurturing onboarding retention after-sales and reactivation - with clear KPIs attached to each stage
• Drive churn prevention initiatives and loyalty programmes using behavioural signals and customer health scores to act before customers disengage
• Build and execute an upsell strategy across verticals identifying the right moment and right offer for each customer segment
• Move getolo decisively beyond email-first CRM and build competence and infrastructure for true omnichannel customer engagement
• Ensure channel mix is adapted to each markets customer behaviour and regulatory context (DE FR ES)
• Own the CRM tech stack roadmap and partner with Product and Data to unlock new channel capabilities
• Responsibility for top-line CRM metrics: CLV retention rate churn rate and lifecycle conversion
• Develop a deep data-driven understanding of the customer - building segmentation models based on behavioural demographic and transactional data across the full journey
• Conduct A/B testing track campaign performance evaluate performance metrics and optimise based on analytics and KPIs
• Proactively identify and introduce AI-powered tools and GPT-based workflows that improve the teams speed quality and personalisation capabilities
• Continuously monitor industry trends and competitors to spot new opportunities early.
• Apply growth hacking techniques and data-driven decision-making to maximise ROI
• Collaborate closely with Brand Product Data and local Country Managers
• Act as the voice of the customer lifecycle across Marketing Product Data Customer Service and Claims - making CRM a company-wide concern not a marketing silo
• Build the teams capabilities over time contributing to hiring decisions as the squad scales
  
  
  Requirements
  

• 5 years in CRM lifecycle marketing or retention roles
• Proven ownership of retention KPIs (churn CLV LTV)
• Experience managing or mentoring team members
• Hands-on expertise with CRM/ESP platforms (e.g. Braze Klaviyo Salesforce Marketing Cloud)
• Strong data literacy - comfortable in SQL or working closely with analysts
• Experience with A/B testing and iterative campaign optimisation
• Experience working with cross-functional teams: Brand Product Tech Data
• Strong analytical skills and comfort with experimentation frameworks
• Growth mindset!
• English fluent german / spanish / french a plus
  

Why getolo

Salary & Vacation

• Attractive fixed salary
• Start with 28 vacation days with an increase every two years (capped at 30 days). Holidays on December 24th and 31st.

Mobility & Flexibility

• Choose between a free Swapfiets bike a BVG ticket (Umweltticket) or a Deutschlandticket subsidized by us
• Work hybrid - from your home office or in our office in Berlin-Mitte
• Work abroad in the EU for up to 60 days

Health

• Benefit from free coaching sessions with our mental health tool
• Test our products yourself! Choose between dentolo petolo or vitolo

Development

• Learning Budget starting from 750 per year
• Regular (360 degree) feedback

Values

• Our values are not buzzwords but actions that are a part of our individual and collective DNA:
• #fast: We simplify move with urgency and focus on outcomes.
• #brave: We take bold decisions challenge the status quo and act with conviction.
• #accountable: We deliver end-to-end reduce dependencies and own our decisions.
• #caring: We treat each other with respect build trust and create an environment where everyone can thrive.

And much more

• Legendary summer and winter parties
• Regular team events
• Many discounts on the corporate Benefits Platform
• Two Community Days per calendar year
• Pet friendly office

Sounds like the perfect job for you We look forward to receiving your application and getting to know you!

About getolo

Founded in 2015 getolo GmbH is an innovative and award-winning InsurTech company that offers comprehensive supplementary insurance plans in the areas of dental pet health and liability as well as health add-on coverage. Under the brands dentolo petolo and vitolo we serve over 200000 customers in Germany providing digital and hassle-free protection that seamlessly integrates into their daily lives.
We believe that prevention is always better than curewhich is why we focus on preventive care customer-centric service and financial security to protect our customers and their loved ones from unexpected costs. Thanks to the close collaboration of our team of market specialists and insurance experts we continuously monitor industry developments to offer practical solutions for current challenges.
getolos company culture is built on collaboration innovation and agilityalways with a strong focus on the needs of our customers. With a team of around 200 employees getolo is led by Daniel Gadea (CEO) and Laura Wulff (CGO). getolo is a partner of DA Direkt and part of the Zurich Group Germany.

getolo is an equal opportunity and diversity employer. We strive to create a friendly safe and welcoming environment for all our team members regardless of ethnicity gender gender identity and expression sexual orientation limitations and talents of any kind physical appearance social background marital status age or religion (or lack thereof).

When you apply we focus solely on your experience and motivation. You decide what additional information you want to disclose (photo marital status religion gender nationality etc.). We value and treat all applications equally.

Contact:

getolo Recruiting Team

Required Experience:

Manager