Project Manager Delivery Assurance for SAP and Service Now (fmd)

We are part of NTT DATA a $30billion business and technology services AI and digital infrastructure leader. As a Global Top Employer NTT DATA serves 75% of the Fortune Global 100 and with experts in over 70 countries co-innovates solutions that encourage experimentation and recognize great work.

With us you have endless opportunities to think big act bold and take ownership. Make this the place where you belong learn and build your network.

Make this the place whereyougrow

Location: Germany Poland Bulgaria or Romania

What makes us special:

We have a holistic view of the individual needs of our employees. Here you can find a detailed overview of our wide variety of benefits during different life phases.

Flexible working hours and locations: workation mobile working part-time models sabbaticals etc.

Your further development by plan: topic-specific induction targeted career development based on career models programs and your own academy

Family first: e.g. daycare allowance paid maternity leave and paternity network

SAP Platinum Partnership: strong SAP partnership large knowledge network and SAP Learning Hub and certification opportunities.

We take care: e.g. 25% subsidy for company pension plan company health management and cooperation with fitness providers

We help you get from A to B: company car (depending on your role) discount on public transport and bicycle leasing via JobRad.

Do you love challenges

As Project / Delivery Assurance Manager for SAP and ServiceNow Projects and Managed Services you will be responsible for:

Conducting risk and quality assessments for new and existing large customer engagements ensuring SAP and ServiceNow-specific risks are addressed.

Providing feedback on the Deal Governance process to ensure that new projects and services meet agreed standards and quality expectations.

Supporting Red/Amber projects by developing and executing Back to Green action plans including internal management reporting.

Managingcustomer escalations:leading top management customer escalations supporting executive management in the de-escalation process addressing root causes and restoring customer confidence.

Defining the necessary quality checks for SAP and ServiceNow projects and services to ensure quality speed and profitability

Convince us with your potential!

Bachelors degree in IT Computer Science or a related field

Several years of work experience in Delivery Assurance Project and/or Services Management proves your:

Expertise in SAP and ServiceNow within complex enterprise environments

Delivery assurance skills supported by certification (e.g. Six Sigma)

Strong project/service management and leadership abilities

Solid analytical and problem-solving skills with a data-driven approach

Excellent communication and collaboration skills with technical and business stakeholders

Commitment to continuous improvement attention to detail and adaptability under pressure

Knowledge of IT standards and regulations (ISO 9001 CMMI GDPR)

Proficiency in written and spoken English and German

Do you have questions

We look forward to receiving your complete application documents stating your earliest start date.

NTT DATA Business Solutions: Make this the place where you grow

Josephine Krueger

Tel.: 49

E-Mail:

Do you have questions about diversity equity and inclusion at NTT DATA Business Solutions You can find more information here.

We believe that diversity equity inclusion and wellbeing fuel innovation and ensure an exceptional customer and employee experience. We welcome applicants of all genders backgrounds ages sexual orientations lifestyles religions and types of disabilities.

Feel free to contact our colleagues at

We transform. SAP solutions into Value