Director Customer Leadership Professional Services

Our Company

As one of the worlds most innovative software companies whose products touch billions of people around the world Adobe empowers everyone everywhere to imagine create and bring any digital experience to life. From creators and students to small businesses global enterprises and nonprofit organizations customers choose Adobe products to ideate collaborate be more productive drive business growth and build remarkable experiences.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth.Wereon a mission to hire thevery bestand believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

The Opportunity

Adobe Customer Solutions (ACS) is Adobes services and deliveryorganisation partnering with customers to implementoptimise andrealisevalue from Adobe solutions. ACS combines strategic advisory technicalexpertise and ongoing delivery to accelerate customer success and drive long-term business impact.

TheDirectorCustomerDeliveryis responsible formanaging Professional Services (PS) delivery for a designated region in EMEA (Western UKI or Central). This roleis part of the regionalACS Delivery LT andensuresbusiness growth is achievedthroughstrategic leadershipoperational excellence customer satisfactionanddelivery governance. Acting as the regional focal point theDirectorCustomer Delivery drives revenue andmarginperformance resource planning and fosters a strong community culture among consultants. The role combines delivery oversight executive customer engagement and team leadership to accelerate customer success and Adobes businessobjectives.

Success in this role means driving strong regional performance by translating strategy into disciplined delivery execution that achieves revenue and margin targets whilemaintaininghigh customer satisfaction. You build and lead a high-performingteam ensuring effective resource planning delivery governance and executive customer engagement that accelerates customer outcomes. Through clear accountability operational excellence and a strong community culture you enable sustainable business growth and position the region as a trusted partner in advancing Adobesand ACSsgrowth and impact.

Regional Delivery Leadership

• Direct PS Delivery for a region in EMEA (Western UKI or Central) guaranteeing smooth fulfillment of all engagements and consistent standardsand consistent delivery ofstrong resultsQoQ.Collaboratewithpractice leads to uncoverskill capacitygaps and potential growth areas.

• Manageateam of Engagement Managers and Project Managersin offeringoutstanding customerexperiencesthroughout our portfolio.

• Build and lead an inclusive and high performing team through clear expectationsettingand accountability metrics. Provide consistent coaching candidfeedbackand growth opportunities.

• Provide dotted-line leadership to ourconsultantforcefosteringa regional community and ensuring services are delivered exceptionally.

• Advocate for sufficient resources in the country or sub-region to meet demand. Ensureappropriate location language and cultural alignment. Support efficient resourcing across EMEA.

• Serve as the main executive liaison for customersand internal Adobe stakeholdersin the region supporting important deals and projects and ensuring alignment with Adobes strategic goals.

• Be the focal point for customer executive alignment including participation in governance forums such as Steering Committees and Executive Sponsor meetings.

• Drive consistent governance and operational rigor across all projects and workstreams.

Operational Excellence

• Accountable for regional revenue and project margin backlog burn and resource mix optimization.

• Monitor regional performance metricsidentifyareas of improvement and implement corrective actions to achieve business targets.

• Partner with Sales and Resource Management teams to forecast demand and accelerate projectstarts.

• Work closely with practice leads to guarantee alignment withdeliveryexcellence standards and offer consistent feedback.

Customer Engagement & Growth

• Develop andmaintainexecutive-level relationships with strategic customers acting asa trustedadvisor and point of contact for blocking issues.

• Lead the team toidentifyand build new services opportunitiesfacilitatecontract extensions and drive renewals based on a deep understanding of customerobjectives.

• Communicate insights and recommendations to internal and customer senior leaders influencing strategic decisions and encouraging long-term partnerships.

Community Leadership

• Function as the regional community leader delivering dotted-line oversight for consultants in the region.

• Bring people together virtually and in person to strengthen team spirit and build a high-performing regional team culture.

• Promote collaboration information exchange and continuous improvement across the regional delivery organization.

Criticalmetrics

• Revenue

• Project margin

• Bookings/renewals/extensions

• CustomerSatisfaction

• Adobe Employee Survey results at regionallevel

Key Attributes for Success

• Significantexperiencein Professional Services delivery or consulting preferably in SaaS or enterprise software.

• Strategic & Commercial Acumen: Ability to align regional delivery to business strategy balancing growth margin and customer value. Proventrack recordin managing delivery operations revenue performance and customer relationships.

• Operational Excellence: Strong governance forecasting and resource planning capabilities to ensure predictable high-quality delivery.

• Executive Presence: Credible and confident engagement with senior customer stakeholders and internal leadership.

• PeopleLeadership: Proven ability to build develop andretainhigh-performing teams while fostering an inclusive collaborative culture.

• Decision-Making & Accountability: Makestimely data-informed decisions and drives clear ownership of outcomes.

• Customer-Centric Mindset: Deep commitment to delivering measurable customer success and long-term partnership value.

• Willingness to travelup to 20% of time