Lead, Country Fleet Health

The Head / Lead Country Fleet Health is responsible for managing the overall health efficiency and scalability of the rider fleet across Pakistan. This role plays a critical part in ensuring supply availability aligns with demand growth while maintaining high standards of rider performance compliance and experience.

The role requires a strong balance of strategic planning and operational execution with a focus on optimizing the end-to-end rider lifecyclefrom recruitment to retention and performance management.

1. Rider Lifecycle Management

• Recruitment Strategy & Execution

  • Design and execute data-driven rider recruitment strategies to meet fleet size targets aligned with order demand

  • Optimize acquisition channels conversion funnels and cost efficiency

  • Continuously monitor market dynamics and competitor benchmarks to stay ahead in supply acquisition

• Onboarding & Training

  • Oversee onboarding processes to ensure riders are fully equipped compliant and operationally ready

  • Standardize training frameworks to drive consistency in rider performance and service quality

  • Ensure strong first-week experience to improve early-stage retention

• Performance Management & Compliance

  • Implement and localize central performance frameworks including KPIs SLAs and productivity benchmarks

  • Monitor rider performance and take corrective actions to maintain a high-performing fleet

  • Enforce compliance standards policies and safety protocols across the rider base

2. Operational Support & Rider Experience

• Rider Support

  • Establish and manage effective rider support mechanisms outside active shifts

  • Act as an escalation point for operational issues and ensure timely resolution

  • Continuously improve rider experience through structured feedback loops and engagement initiatives

• Rider Payroll & Payout Accuracy

  • Oversee the preparation and validation of rider payroll files

  • Ensure timely accurate and transparent payouts

  • Partner with finance and product teams to improve payout systems and reduce discrepancies

3. Fleet Health & Optimization

• Drive key fleet health metrics including activation utilization retention and reactivation

• Identify gaps in supply-demand balance and proactively deploy interventions (incentives reactivation campaigns etc.)

• Lead initiatives to improve rider engagement loyalty and long-term retention

• Analyze operational data to identify inefficiencies and implement scalable solutions

4. Stakeholder Management & Leadership

• Collaborate with regional and central teams to align on global fleet strategies and local execution

• Work closely with Product Finance and Operations teams to drive continuous improvements

• Lead and develop local fleet teams to ensure strong execution and accountability

Qualifications :

• 610 years of experience in operations logistics marketplace or gig economy businesses

• Proven track record of managing large-scale operations or supply-side platforms

• Strong analytical mindset with experience in data-driven decision-making

• Experience in rider/driver operations fleet management or last-mile logistics is highly preferred

• Strong leadership and stakeholder management skills

• Ability to operate in a fast-paced high-growth environment

Additional Information :

What Success Looks Like

• Optimal fleet size aligned with demand across all cities

• Improved rider retention and reduced churn

• High compliance and performance standards across the fleet

• Seamless rider experience with minimal operational friction

• Accurate and timely rider payouts

Remote Work :

No

Employment Type :

Full-time