As the global leader in AI-powered customer experience assurance we help some of the worlds most recognized brands deliver seamless reliable and engaging interactions across voice digital messaging and AI-powered channels. Every year our platform helpsoptimizehundreds of millions of customer journeys ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI the defining question is no longer whether AI can handle customer interactionsitswhether those interactions can be trusted. Cyara is the confidence layer that answers that question testing AI agents with AI agents to detect hallucinationsvalidatedecisions and ensure compliance before failures ever reach your customers.
Joining Cyara means helping shape the future of customer experience partnering with some of the worlds biggest brands and working alongside passionate talented people who are committed to making every customer interaction better.
The Product Engineering team is responsible for the design development testing deployment and continuous optimization of software solutions within the Cyara close collaboration with Product Management teams translate customer and market requirements into scalable high-quality software products.
The Senior Scrum Master is a change leadership role responsible for driving Agile excellence enabling high-performing teams and ensuring consistent delivery of business value. Operating within a globally distributed multi-team engineering organization this role focuses on scaling Agile practices coaching teams and fostering a culture of continuous improvement and accountability.
This position requires a balance of servant leadership delivery focus and organizational influence going beyond facilitation to actively shape team effectiveness and Agile maturity.
Lets talk about the role and responsibilities:
Agile Delivery & Team Enablement
Lead and support multiple Scrum teams operating within a distributed Agile release model.
Facilitate Agile ceremonies (Sprint Planning Daily Stand-ups Sprint Reviews Retrospectives) with a focus on outcomes and continuous improvement.
Ensure teams consistently deliver high-quality increments aligned with sprint and release goals.
Partner with Product Owners to maintain well-defined prioritized and actionable backlogs.
Support effective sprint planning capacity management and commitment reliability.
Coaching & Agile Transformation
Coach teams on Agile principles Scrum practices and self-organization.
Drive continuous improvement by guiding teams toward higher levels of Agile maturity.
Mentor new and existing teams through adoption and scaling of Agile frameworks.
Performance Optimization & Continuous Improvement
Monitor and improve key delivery metrics such as velocity cycle time throughput and defect rates.
Use data-driven insights to identify improvement opportunities and guide team decisions.
Facilitate effective retrospectives that lead to measurable and sustained improvements.
Encourage adoption of engineering best practices including CI/CD automation and DevOps collaboration.
Stakeholder Collaboration & Communication
Serve as a key liaison between engineering teams product management and business stakeholders.
Ensure transparency in delivery progress risks and dependencies.
Facilitate cross-team coordination and alignment in multi-team environments.
Provide regular updates and insights to leadership using meaningful Agile metrics.
Impediment Removal & Risk Management
Identify track and remove impediments impacting team productivity and delivery timelines.
Proactively manage risks dependencies and cross-team challenges.
Foster a collaborative and psychologically safe team environment.
Support conflict resolution and promote constructive team dynamics.
Agile Scaling & Community Contribution
Collaborate with other Scrum Masters to align practices and uplift Agile maturity across the organization.
Contribute to Agile communities of practice and continuous improvement initiatives.
Support scaling frameworks (e.g. SAFe LeSS or similar) as applicable.
Success Metrics (KPIs)
Sprint predictability and commitment reliability
Improvement in team velocity and throughput
Reduction in cycle time and lead time
Defect leakage and production stability
Team engagement and Agile maturity progression
Stakeholder satisfaction and alignment with business goals
Lets talk about your skills/expertise:
8 years of experience in software development including 5 years as a Scrum Master.
Proven experience leading multiple distributed Agile teams in complex environments.
Strong expertise in Scrum Kanban and Agile methodologies.
Demonstrated experience in coaching teams through Agile transformation and maturity growth.
Solid understanding of software development lifecycle (SDLC) and modern engineering practices.
Experience working in multi-team environments (50 engineers or equivalent scale).
Excellent communication facilitation and servant leadership skills.
Strong problem-solving conflict resolution and organizational abilities.
Experience in start-up or scale-up environments driving organizational effectiveness.
Hands-on experience with Jira Bitbucket (Git) and Agile tools.
Exposure to cloud web mobile or data platforms.
Familiarity with CI/CD pipelines and DevOps practices.
Experience in Customer Experience (CX) or contact center technologies is an advantage.
Work Environment & Expectations:
Work within a globally distributed engineering organization with multiple Agile teams.
While not part of a formal on-call rotation availability is expected to support critical production incidents (Severity 1 & 2) when required.
Role ImpactThis role plays a critical part in:
Driving organizational Agile maturity
Enabling high-performing self-managed teams
Ensuring predictable high-quality delivery of business value
Strengthening collaboration across engineering product and business functions
Why you should join us:
Looking for a place where your ideas matter your growth is accelerated and your work creates real impact Welcome to Cyara.
Were building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity collaboration and continuous learning. Whether youre launching new ideas solving complex problems or learning from talented colleagues across the world youll be surrounded by people who challenge and support you to do your best work.
At Cyara inclusivity isnt a buzzword its part of who we are. We foster a culture where everyone feels seen heard and empowered to contribute. Pair that with competitive pay comprehensive benefits flexible work options recognition programs and a strong focus on employee well-being and youve got a workplace designed for both success and fulfilment.
Big opportunities. Real impact. Amazing people. Thats the Cyara experience.
Cyaras Diversity Equity Inclusive and Belonging Statement:
At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.
Cyaras Values Statement:At Cyara our values shape everything we aboutDelivering Excellenceby putting the customer first collaborating globally and always striving to improve.We take smart risks andInnovate Boldly setting new standards and learning from every experience.Integrity Firstis our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. WeEmbrace Curiosityby empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.
Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
As the global leader in AI-powered customer experience assurance we help some of the worlds most recognized brands deliver seamless reliable and engaging interactions across voice digital messaging and AI-powered channels. Every year our platform helpsoptimizehundreds of millions of customer journey...
As the global leader in AI-powered customer experience assurance we help some of the worlds most recognized brands deliver seamless reliable and engaging interactions across voice digital messaging and AI-powered channels. Every year our platform helpsoptimizehundreds of millions of customer journeys ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI the defining question is no longer whether AI can handle customer interactionsitswhether those interactions can be trusted. Cyara is the confidence layer that answers that question testing AI agents with AI agents to detect hallucinationsvalidatedecisions and ensure compliance before failures ever reach your customers.
Joining Cyara means helping shape the future of customer experience partnering with some of the worlds biggest brands and working alongside passionate talented people who are committed to making every customer interaction better.
The Product Engineering team is responsible for the design development testing deployment and continuous optimization of software solutions within the Cyara close collaboration with Product Management teams translate customer and market requirements into scalable high-quality software products.
The Senior Scrum Master is a change leadership role responsible for driving Agile excellence enabling high-performing teams and ensuring consistent delivery of business value. Operating within a globally distributed multi-team engineering organization this role focuses on scaling Agile practices coaching teams and fostering a culture of continuous improvement and accountability.
This position requires a balance of servant leadership delivery focus and organizational influence going beyond facilitation to actively shape team effectiveness and Agile maturity.
Lets talk about the role and responsibilities:
Agile Delivery & Team Enablement
Lead and support multiple Scrum teams operating within a distributed Agile release model.
Facilitate Agile ceremonies (Sprint Planning Daily Stand-ups Sprint Reviews Retrospectives) with a focus on outcomes and continuous improvement.
Ensure teams consistently deliver high-quality increments aligned with sprint and release goals.
Partner with Product Owners to maintain well-defined prioritized and actionable backlogs.
Support effective sprint planning capacity management and commitment reliability.
Coaching & Agile Transformation
Coach teams on Agile principles Scrum practices and self-organization.
Drive continuous improvement by guiding teams toward higher levels of Agile maturity.
Mentor new and existing teams through adoption and scaling of Agile frameworks.
Performance Optimization & Continuous Improvement
Monitor and improve key delivery metrics such as velocity cycle time throughput and defect rates.
Use data-driven insights to identify improvement opportunities and guide team decisions.
Facilitate effective retrospectives that lead to measurable and sustained improvements.
Encourage adoption of engineering best practices including CI/CD automation and DevOps collaboration.
Stakeholder Collaboration & Communication
Serve as a key liaison between engineering teams product management and business stakeholders.
Ensure transparency in delivery progress risks and dependencies.
Facilitate cross-team coordination and alignment in multi-team environments.
Provide regular updates and insights to leadership using meaningful Agile metrics.
Impediment Removal & Risk Management
Identify track and remove impediments impacting team productivity and delivery timelines.
Proactively manage risks dependencies and cross-team challenges.
Foster a collaborative and psychologically safe team environment.
Support conflict resolution and promote constructive team dynamics.
Agile Scaling & Community Contribution
Collaborate with other Scrum Masters to align practices and uplift Agile maturity across the organization.
Contribute to Agile communities of practice and continuous improvement initiatives.
Support scaling frameworks (e.g. SAFe LeSS or similar) as applicable.
Success Metrics (KPIs)
Sprint predictability and commitment reliability
Improvement in team velocity and throughput
Reduction in cycle time and lead time
Defect leakage and production stability
Team engagement and Agile maturity progression
Stakeholder satisfaction and alignment with business goals
Lets talk about your skills/expertise:
8 years of experience in software development including 5 years as a Scrum Master.
Proven experience leading multiple distributed Agile teams in complex environments.
Strong expertise in Scrum Kanban and Agile methodologies.
Demonstrated experience in coaching teams through Agile transformation and maturity growth.
Solid understanding of software development lifecycle (SDLC) and modern engineering practices.
Experience working in multi-team environments (50 engineers or equivalent scale).
Excellent communication facilitation and servant leadership skills.
Strong problem-solving conflict resolution and organizational abilities.
Experience in start-up or scale-up environments driving organizational effectiveness.
Hands-on experience with Jira Bitbucket (Git) and Agile tools.
Exposure to cloud web mobile or data platforms.
Familiarity with CI/CD pipelines and DevOps practices.
Experience in Customer Experience (CX) or contact center technologies is an advantage.
Work Environment & Expectations:
Work within a globally distributed engineering organization with multiple Agile teams.
While not part of a formal on-call rotation availability is expected to support critical production incidents (Severity 1 & 2) when required.
Role ImpactThis role plays a critical part in:
Driving organizational Agile maturity
Enabling high-performing self-managed teams
Ensuring predictable high-quality delivery of business value
Strengthening collaboration across engineering product and business functions
Why you should join us:
Looking for a place where your ideas matter your growth is accelerated and your work creates real impact Welcome to Cyara.
Were building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity collaboration and continuous learning. Whether youre launching new ideas solving complex problems or learning from talented colleagues across the world youll be surrounded by people who challenge and support you to do your best work.
At Cyara inclusivity isnt a buzzword its part of who we are. We foster a culture where everyone feels seen heard and empowered to contribute. Pair that with competitive pay comprehensive benefits flexible work options recognition programs and a strong focus on employee well-being and youve got a workplace designed for both success and fulfilment.
Big opportunities. Real impact. Amazing people. Thats the Cyara experience.
Cyaras Diversity Equity Inclusive and Belonging Statement:
At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.
Cyaras Values Statement:At Cyara our values shape everything we aboutDelivering Excellenceby putting the customer first collaborating globally and always striving to improve.We take smart risks andInnovate Boldly setting new standards and learning from every experience.Integrity Firstis our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. WeEmbrace Curiosityby empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.
Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
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