Cyara is the global leader in AI-powered customer experience assurance committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice digital messaging and conversational AI channels Cyara empowers hundreds of the worlds leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt learn and make autonomous decisions in real time Cyara provides the assurance layer that turns pilots into production-ready deploymentstesting AI agents with AI agents to catch what scripts cant. From full journey visibility to AI governance trust validation and compliance Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure friction-free and high-quality CX at scale.
Interested to find out more about us Check out:
Cyaras Values:
At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.
Cyaras Diversity Equity Inclusive and Belonging:
At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.
The Product Engineering team is responsible for the design development testing deployment and continuous optimization of software solutions within the Cyara close collaboration with Product Management teams translate customer and market requirements into scalable high-quality software products.
The Senior Scrum Master is a change leadership role responsible for driving Agile excellence enabling high-performing teams and ensuring consistent delivery of business value. Operating within a globally distributed multi-team engineering organization this role focuses on scaling Agile practices coaching teams and fostering a culture of continuous improvement and accountability.
This position requires a balance of servant leadership delivery focus and organizational influence going beyond facilitation to actively shape team effectiveness and Agile maturity.
Lets talk about the role and responsibilities:
Agile Delivery & Team Enablement
Lead and support multiple Scrum teams operating within a distributed Agile release model.
Facilitate Agile ceremonies (Sprint Planning Daily Stand-ups Sprint Reviews Retrospectives) with a focus on outcomes and continuous improvement.
Ensure teams consistently deliver high-quality increments aligned with sprint and release goals.
Partner with Product Owners to maintain well-defined prioritized and actionable backlogs.
Support effective sprint planning capacity management and commitment reliability.
Coaching & Agile Transformation
Coach teams on Agile principles Scrum practices and self-organization.
Drive continuous improvement by guiding teams toward higher levels of Agile maturity.
Mentor new and existing teams through adoption and scaling of Agile frameworks.
Performance Optimization & Continuous Improvement
Monitor and improve key delivery metrics such as velocity cycle time throughput and defect rates.
Use data-driven insights to identify improvement opportunities and guide team decisions.
Facilitate effective retrospectives that lead to measurable and sustained improvements.
Encourage adoption of engineering best practices including CI/CD automation and DevOps collaboration.
Stakeholder Collaboration & Communication
Serve as a key liaison between engineering teams product management and business stakeholders.
Ensure transparency in delivery progress risks and dependencies.
Facilitate cross-team coordination and alignment in multi-team environments.
Provide regular updates and insights to leadership using meaningful Agile metrics.
Impediment Removal & Risk Management
Identify track and remove impediments impacting team productivity and delivery timelines.
Proactively manage risks dependencies and cross-team challenges.
Foster a collaborative and psychologically safe team environment.
Support conflict resolution and promote constructive team dynamics.
Agile Scaling & Community Contribution
Collaborate with other Scrum Masters to align practices and uplift Agile maturity across the organization.
Contribute to Agile communities of practice and continuous improvement initiatives.
Support scaling frameworks (e.g. SAFe LeSS or similar) as applicable.
Success Metrics (KPIs)
Sprint predictability and commitment reliability
Improvement in team velocity and throughput
Reduction in cycle time and lead time
Defect leakage and production stability
Team engagement and Agile maturity progression
Stakeholder satisfaction and alignment with business goals
Lets talk about your skills/expertise:
8 years of experience in software development including 5 years as a Scrum Master.
Proven experience leading multiple distributed Agile teams in complex environments.
Strong expertise in Scrum Kanban and Agile methodologies.
Demonstrated experience in coaching teams through Agile transformation and maturity growth.
Solid understanding of software development lifecycle (SDLC) and modern engineering practices.
Experience working in multi-team environments (50 engineers or equivalent scale).
Excellent communication facilitation and servant leadership skills.
Strong problem-solving conflict resolution and organizational abilities.
Relevant Agile certifications (e.g. CSM PSM ICP PMI-ACP) preferred.
Preferred Experience:
Experience in start-up or scale-up environments driving organizational effectiveness.
Hands-on experience with Jira Bitbucket (Git) and Agile tools.
Exposure to cloud web mobile or data platforms.
Familiarity with CI/CD pipelines and DevOps practices.
Experience in Customer Experience (CX) or contact center technologies is an advantage.
Work Environment & Expectations:
Work within a globally distributed engineering organization with multiple Agile teams.
While not part of a formal on-call rotation availability is expected to support critical production incidents (Severity 1 & 2) when required.
Role ImpactThis role plays a critical part in:
Driving organizational Agile maturity
Enabling high-performing self-managed teams
Ensuring predictable high-quality delivery of business value
Strengthening collaboration across engineering product and business functions
Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Cyara is the global leader in AI-powered customer experience assurance committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice digital messaging and conversational AI channels Cyara empowers hundreds of the worlds leading brands to optimize mo...
Cyara is the global leader in AI-powered customer experience assurance committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice digital messaging and conversational AI channels Cyara empowers hundreds of the worlds leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt learn and make autonomous decisions in real time Cyara provides the assurance layer that turns pilots into production-ready deploymentstesting AI agents with AI agents to catch what scripts cant. From full journey visibility to AI governance trust validation and compliance Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure friction-free and high-quality CX at scale.
Interested to find out more about us Check out:
Cyaras Values:
At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.
Cyaras Diversity Equity Inclusive and Belonging:
At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.
The Product Engineering team is responsible for the design development testing deployment and continuous optimization of software solutions within the Cyara close collaboration with Product Management teams translate customer and market requirements into scalable high-quality software products.
The Senior Scrum Master is a change leadership role responsible for driving Agile excellence enabling high-performing teams and ensuring consistent delivery of business value. Operating within a globally distributed multi-team engineering organization this role focuses on scaling Agile practices coaching teams and fostering a culture of continuous improvement and accountability.
This position requires a balance of servant leadership delivery focus and organizational influence going beyond facilitation to actively shape team effectiveness and Agile maturity.
Lets talk about the role and responsibilities:
Agile Delivery & Team Enablement
Lead and support multiple Scrum teams operating within a distributed Agile release model.
Facilitate Agile ceremonies (Sprint Planning Daily Stand-ups Sprint Reviews Retrospectives) with a focus on outcomes and continuous improvement.
Ensure teams consistently deliver high-quality increments aligned with sprint and release goals.
Partner with Product Owners to maintain well-defined prioritized and actionable backlogs.
Support effective sprint planning capacity management and commitment reliability.
Coaching & Agile Transformation
Coach teams on Agile principles Scrum practices and self-organization.
Drive continuous improvement by guiding teams toward higher levels of Agile maturity.
Mentor new and existing teams through adoption and scaling of Agile frameworks.
Performance Optimization & Continuous Improvement
Monitor and improve key delivery metrics such as velocity cycle time throughput and defect rates.
Use data-driven insights to identify improvement opportunities and guide team decisions.
Facilitate effective retrospectives that lead to measurable and sustained improvements.
Encourage adoption of engineering best practices including CI/CD automation and DevOps collaboration.
Stakeholder Collaboration & Communication
Serve as a key liaison between engineering teams product management and business stakeholders.
Ensure transparency in delivery progress risks and dependencies.
Facilitate cross-team coordination and alignment in multi-team environments.
Provide regular updates and insights to leadership using meaningful Agile metrics.
Impediment Removal & Risk Management
Identify track and remove impediments impacting team productivity and delivery timelines.
Proactively manage risks dependencies and cross-team challenges.
Foster a collaborative and psychologically safe team environment.
Support conflict resolution and promote constructive team dynamics.
Agile Scaling & Community Contribution
Collaborate with other Scrum Masters to align practices and uplift Agile maturity across the organization.
Contribute to Agile communities of practice and continuous improvement initiatives.
Support scaling frameworks (e.g. SAFe LeSS or similar) as applicable.
Success Metrics (KPIs)
Sprint predictability and commitment reliability
Improvement in team velocity and throughput
Reduction in cycle time and lead time
Defect leakage and production stability
Team engagement and Agile maturity progression
Stakeholder satisfaction and alignment with business goals
Lets talk about your skills/expertise:
8 years of experience in software development including 5 years as a Scrum Master.
Proven experience leading multiple distributed Agile teams in complex environments.
Strong expertise in Scrum Kanban and Agile methodologies.
Demonstrated experience in coaching teams through Agile transformation and maturity growth.
Solid understanding of software development lifecycle (SDLC) and modern engineering practices.
Experience working in multi-team environments (50 engineers or equivalent scale).
Excellent communication facilitation and servant leadership skills.
Strong problem-solving conflict resolution and organizational abilities.
Relevant Agile certifications (e.g. CSM PSM ICP PMI-ACP) preferred.
Preferred Experience:
Experience in start-up or scale-up environments driving organizational effectiveness.
Hands-on experience with Jira Bitbucket (Git) and Agile tools.
Exposure to cloud web mobile or data platforms.
Familiarity with CI/CD pipelines and DevOps practices.
Experience in Customer Experience (CX) or contact center technologies is an advantage.
Work Environment & Expectations:
Work within a globally distributed engineering organization with multiple Agile teams.
While not part of a formal on-call rotation availability is expected to support critical production incidents (Severity 1 & 2) when required.
Role ImpactThis role plays a critical part in:
Driving organizational Agile maturity
Enabling high-performing self-managed teams
Ensuring predictable high-quality delivery of business value
Strengthening collaboration across engineering product and business functions
Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
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Posted on:
5 days ago
Vacancies:
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