Account Engagement Specialist, APAC

About Payoneer

Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

Were looking for an Account Engagement Specialist (AES) for the Pakistan market. This role will enable millions of SMBs and professional businesses in Pakistan to get paid globally through Payoneers fast flexible secure and costefficient solutions. The AES drives proactive playbookled scaled customer engagement focused on adoption early growth and light crosssell. This position operates in a massengagement model supported by Ops with additional outreach triggered by customer signals or inbound needs. This role reports to the Director of Customer Success for South Asia.

Lahore Hybrid Full Time

What youll do

• Manage and grow existing client relationships in the B2B and ecommerce segments helping build longterm engagement with highvalue users.
• Strengthen existing relationships and create new ones through proactive playbookdriven engagement to maximize acquisition retention and crosssell opportunities.
• Partner closely with Customer Success Managers by identifying and nurturing highpotential customers that can transition into the CSM portfolio.
• Maintain accurate and uptodate customer activity information within the CRM platform.
• Participate in events and BTL activities representing Payoneer in industry forums to drive awareness and industry visibility.
• Create and articulate compelling value propositions in coordination with the marketing team.
• Develop longterm strategic relationships with key stakeholders across multiple customer segments.

Who you are

• 23 years of experience in account management business development or a relevant customerfacing role.
• Fluent in Urdu and English; proficiency in other Asian languages is a plus.
• Bachelors degree preferably in business communications or a related field.
• Ability to understand the big picture connect key business drivers and identify growth opportunities.
• Strong written and verbal communication skills suitable for scaled outreach.
• Ability to manage and engage a large portfolio of customers simultaneously.
• Proficiency with playbooks automation tools and triggerbased workflows.
• Highly datadriven detailoriented and equipped with strong analytical reasoning.
• Ability to identify patterns signals and hidden opportunities across many accounts.
• Strong collaboration skills with Ops and crossfunctional partners.
• Ability to make decisions in a dynamic environment anticipate needs and deliver results.
• High degree of organization focus and ability to work under pressure.

Not a must but a great advantage:

• Experience with direct sales for small businesses engaged in cross-border trade.
• Experience in the ecommerce industry (platforms logistics)
• Experience using Salesforce or a similar CRM system.
• Experience in the Payments and Banking industry.
• Experience with data analytics & BI tools.
• Experience in working and collaborating with remote teams to get things done.

Stronger candidates can be considered forAccount Engagement Mangerrole