Associate Sales Operations Director

Job Description

Role Overview

The Associate Director Commercial Operations is a critical operational leadership role responsible for ensuring accuracy consistency and execution excellence across BNF (Billing Notification Form) processes internal product master data management (MDM)

This role combines handson operational ownership with crossfunctional coordination serving as a key partner to Finance Sales/BD and Reporting teams to support revenue readiness product governance and trusted executive reporting.

Key Responsibilities

BNF Operations & Revenue Readiness

• Own daytoday operational execution and support for BNF submissions (including iBNF revised BNFs internal revenue BNFs and multiyear constructs).
• Act as the primary operational expert for Sales BD and internal stakeholders on:
  • Opportunity readiness
  • Product line item setup
  • Revenue schedules
  • Required documentation and approvals
• Drive consistent application of BNF policies checklists and SOPs to reduce rejection rates and avoid revenue recognition delays.
• Support complex and nonstandard deal structures by advising on the correct operational approach.
• Directly execute BNFs for intercompany projects

Product Master Data Management (MDM)

• Own operational governance of internal product master data including product hierarchies and master product code usage.
• Maintain and distribute master product code references used across CRM reporting and commercial analytics.
• Partner with key stakeholders and respective technical teams to implement hierarchy changes and mappings with minimal disruption.
• Run Monthly MDM Governance meetings with key stakeholders.

Reporting

• Might be involved in reporting activities combining revenue reporting with other sources of information (eg sales pipeline data etc)

Stakeholder Management & Continuous Improvement

• Partner closely with Finance Sales Operations BD and Reporting teams to translate business needs into operational and reporting solutions.
• Identify process gaps and lead continuous improvement initiatives (standard work templates intake processes).
• Represent Commercial Operations in working sessions related to reporting product hierarchy and revenue processes.

Required Qualifications

• Proven experience in Commercial Operations Sales Operations Revenue Operations or a related operational analytics role.
• Strong MS excel skills
• Demonstrated ability to operate effectively in a matrix environment with senior stakeholders.
• Experience with product hierarchies product master data or taxonomy governance.
• Strong written and verbal communication skills with the ability to explain complex operational topics clearly.
• Experience with SAP / Hyperion systems and financial data & reporting

Preferred Qualifications

• Strong handson experience with CRM opportunity management and revenuereadiness or billingrelated processes.
• Experience with PeopleSoft financial system and processes

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.